Network Architect, 100% Remote

Who we are:
Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

Position Summary
The Network Architect will design, plan, and integrate traditional R/S networks in addition to cloud computing and virtualization infrastructures.
The successful candidate will participate in and contribute expertise to hardware and software selection, implementation techniques, application & data migration Methods and Procedures in order to design highly available and intelligent networks. During the product and services lifecycle, the Network Architect will continue to evolve the infrastructure to meet business needs and requirements. The Network Architect will interface with Product, Engineering, Operations, and Support teams to help design and develop reliable, scalable, and cost-effective systems.
Most importantly, you must possess a passion for mentoring, collaborating, and championing the principles of the architectural process and its value to the organization.
This is a Remote/Work from Home position reporting to the Director of Enterprise Architecture.

What you will do:

• Design the company’s network architecture and own the roadmap through its lifecycle.
• Collaborate with other stakeholders to ensure the architecture is aligned with business requirements.
• Create the documentation “artifacts” of the architecture.
• Work with SMEs, other Solution Architects, sales teams and clients to figure out the best solutions for known and anticipated constraints.
• Be the trusted technical advisor to network engineering and DevOps teams.
• Perform design and reviews with peers and stakeholders.
• Look for problems within the platform and its integrations and work to resolve issues.
• Ensure the architecture supports transformational technologies (IoT, wireless, sensors etc.)

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Qualifications:

• Bachelor’s degree in Computer Science /Information Systems/Engineering/related field, or equivalent experience.
• 10+ years of experience including analyzing, configuring, troubleshooting, designing complex highly available and scalable networks.
• Excellent knowledge about protocols and technologies that support Voice, Data and video services as a CSP.
• Experience working with cloud-based network infrastructures – AWS / Azure / GCP, etc. including AWS Direct Connect and Azure Express Route
• Experience with Infrastructure as Code (Terraform)
• Strong understanding of network routing and switching protocols required.
• Demonstrated experience with network protocols (BGP, OSPF, MPLS, VPLS, VRRP, GLBP etc.)
• Experience deploying cloud/SDN/ SD-Wan technologies.
• Experience with cloud (AWS, Azure) networks.
• Deep understanding of cloud security aspects and tools and their integration with applications.
• Experience with next generation firewall technology (Palo Alto, Check Point, Fortinet, etc.)
• Experience using network segmentation, management, automation and orchestration tools (i.e. Cisco DNA center, Cisco Tetration, Illumio and others)
• Strong documentation and diagraming skills, ensure all network topologies are accurately documented and recorded in Atlassian Confluence.
• Experience working with Jira Ticketing system, MOP (Method of Procedure) creation and Change Control process adherence.
• Excellent analytical, interpersonal, and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner at all levels of the organization.
• Experience with the following is desired:
• IDS / IPS, QOS, and also traffic shaping policies and techniques
• Experience deploying infrastructure within colos and data centers
• Deploying IPSec solutions and managing IP ranges and NAT policies
• Understanding of Cloud connectivity partners, (Megaport, Equinix, Cloud Exchange etc.)
• Certificates within network/security domain (CCNP, CCIE, PCNSE, etc.)
• TOGAF certification or similar is helpful but not essential.
• Excellent verbal and written communication skills, presentation, analytical and problem-solving skills.
• Self-starter with strong organizational and time management skills, working within demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 5%); will include some overnight travel.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Physical Demands & Work Environment:
Employees may experience the following physical demands for extended periods of time:

• Sitting, standing and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone screen requiring close vision (70-90%)

100% Remote: Work environment is at home.

Compensation: $163,200-$179,104 plus Incentive with consideration to experience and geographical location. Please see www.clearcaptions.com/careers for an overview of our generous benefits program.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.