Customer Success Manager - US Markets

Customer Success Manager (Remote) - US Markets

Location: India (Remote)

A bit about us

We’re at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. But they need digital solutions to help them streamline the process.

Welcome to Multiplier! Our global employment platform empowers companies to hire people all across the world by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes - all from one software system. It’s a game changer!

We’re on a mission to impact economies of scale by enabling companies to hire the best candidate for the job, regardless of location. We’re backed by some of the best in the game (Sequoia and Golden Gate Ventures), led by domain level experts, growing, and seeking brilliant like minded enthusiasts to join our team.

What's the opportunity?

The Customer Success team is responsible for onboarding, educating, and supporting our customers on a global level. We start work the moment a customer decides they want to use Multiplier, sticking with them every step of the way to ensure they get the most value from our product.

This opportunity is for folks who truly love supporting customers and see themselves in a customer facing role long term.

What you'll do:

• Ensure that all our customers & their team have a great experience with the product
• Working directly with product teams to identify current issues and, synthesising the diverse feedback you hear from our customers, offer informed opinions on potential solutions
• Communicating efficiently and effectively with our customers, across all of our live-chat, email & other customer support channels
• Owning customer communications and issues from initial contact until resolution
• Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements
• Develop strong consultative relationships with clients, including understanding their business objectives and identifying how Multiplier can meet their needs

What you'll bring:

• The ability to explain complex topics in easy to understand and concise language
• Excellent communication and writing skills
• Passion for talking to customers all day
• Prior experience of working in customer success in a product-driven B2B company
• Experience at a HR SaaS company

Benefits:

• Working with an energetic & diverse team
• Full-ownership over functional area
• Work in a product-driven & customer obsessed environment
• Ability to work fully-remotely

Equal employment opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.