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Voice and Non voice (Work From Home) - Food Delivery Campaign

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Key responsabilities:

  • Deliver customer service for Food Delivery Campaign.
  • Meet Key Performance Indicators (KPIs).
  • Respond to customer inquiries and clarify requirements.
  • Use decision-support tools for customer resolutions.
  • Maintain knowledge of client products and services.
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GrowthFn Scaleup https://growthfn.com/
51 - 200 Employees
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Job description

job_description: • Ensure service delivered to our customers on Food Delivery Campaign

• Ensure they meets contractual Key Performance Indicator

(‘KPIs’)

• Respond to customer inquiries.

• Clarify customer requirements; probe for understanding, use decision-support tools and

resources to appropriately provide resolution to the customer.

• Listen attentively to customer needs and concerns; demonstrate empathy while

maximizing opportunity to build rapport with the customer.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work including appropriately notating accounts as

required.

• Track, document and retrieve information in call tracking database.

Required profile

Experience

Spoken language(s):
Japanese
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Detail Oriented
  • Verbal Communication Skills
  • Customer Service
  • Empathy
  • Decision Making

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