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Senior Commercial Operations Manager

72% Flex
Full Remote
Full time
Senior (5-10 years)
110 - 137 K yearly
  • Remote from:United States

Senior Commercial Operations Manager

72% Flex
Remote: Full Remote
Contract: Full time
Salary: 110 - 137K yearly
Experience: Senior (5-10 years)
Work from: United States

Offer summary

Qualifications: 5-8 years experience in commercial/business operations, analytics or management consulting, Strong analytical and quantitative skills, proficiency in Microsoft Excel/Google Sheets, Experience with Salesforce management, knowledge of Gainsight and other commercial tools.

Key responsabilities:

  • Lead analyses informing sales forecasts, data reporting, pipeline updates etc.
  • Optimize work processes and contribute to pipeline management improvements
  • Develop and manage tools like Salesforce, and drive ongoing trainings for the commercial team members
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Individual & Family ServicesStartup

2 - 10 Employees

Job description

Logo JobgetherYour missions

About The Role

Brightline brings virtual behavioral and mental health care to families, when and where you need it. We are rapidly scaling our nationwide client base of health plans and employers, and are seeking an experienced Senior Commercial Operations Manager to help shape the data, reporting, tools, and processes to support our growth. This is a terrific opportunity to work with a broad range of peers and leaders across the company on high-impact projects that enable Brightline’s ongoing success.

Reporting to the Director of Commercial Strategy & Operations, the ideal team member will have deep expertise working closely with nimble, high growth Sales and Client Success teams, as well as cross-functional stakeholders in Finance, Marketing, Operations, Clinical, and Strategy. Responsibilities will span both commercial operations and commercial enablement, with an ultimate focus on ensuring the analytics, tools, processes, and resources we provide to the Chief Commercial Officer and broader commercial team keep pace with our exponential growth. **

Why You’re Excited About The Role**

  • Commercial Operations
  • Data-Driven Decision Making: You will own analyses that inform decisions and reporting across sales forecasts, territory plans, resource allocation, client health, go-to-market strategies and more
  • Collaboration and Accountability: You will manage weekly meetings of deal reviews and pipeline updates across the commercial team to ensure we maintain and deliver accurate, timely data to our internal stakeholders
  • Optimized Work Processes: You will support continuous improvement of pipeline management and the use of commercial data by relevant stakeholders in finance, capacity planning, operations, and beyond
  • Tool Development: You will manage Salesforce and Gainsight as our primary tools, identifying and executing opportunities to give our Sales and CS teams greater lift through technology. You will have a lighter touch role in vendor management across our commercial technology stack
  • Financial Acumen: You will provide analysis and guidance in partnership with Finance to develop sales targets, effective variable compensation models, and incentive strategies
  • Commercial Enablement
  • Drive Engagement: You will design and manage ongoing commercial team trainings about important changes to our products, services, and competitive landscape, in collaboration with Product Marketing and internal subject matter experts
  • Onboard Talent: You will support onboarding for new commercial team members through a concise but rigorous training module on our key concepts, tools, and processes
  • Knowledge Management: You will maintain our database of external-facing questions and answers used to support requests for proposals (RFPs) and strategic conversations with clients and prospects. On an ad hoc basis, you will provide project management support to Sales on large, strategic RFPs

Why We’re Excited About You

  • You have 5-8 years of relevant experience in commercial/business operations, analytics, enablement, management consulting, or similar functions
  • You have demonstrable experience utilizing strong analytical skills and quantitative aptitude and are intermediate or advanced with Microsoft Excel/Google Sheets
  • You have experience with Salesforce management; knowledge of Gainsight and other commercial softwares are also helpful
  • You have experience presenting to executive teams and preparing slide decks and business insights for board meetings
  • You are able to work and communicate cross-functionally with a broad range of audiences, stakeholders, and company leaders
  • Experience in digital health or healthcare is extremely helpful in role success
  • Experience in a high growth, venture backed startup environment is extremely helpful in role success

**Total Rewards

- Medical + Dental + Vision + Disability + Life Insurance

Time off:
- 14 Paid Holidays + Flexible PTO + Sick Days + Parental Leave

- Learning and Development Reimbursement - Health and Wellness Stipend - Home Office Reimbursement

Financial Wellness:
- 401k - Stock Options

- Remote, community-focused culture - Company wide meditations - Group workouts hosted by Brightline employees! - Company Offsites

Compensation Philosophy:
- At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range is $110,000-137,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation that we build our mission upon. We are compelled to build a future where all families can access inclusive, high-quality care. We are committed to creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive. We are committed to systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems. We are committed to ensuring that every employee, candidate, client, and family we serve is valued and respected. **

About Brightline**

Brightline is on a mission to build a bright future for every child. We’re convening a team of leading clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring families a warm, supportive, and goal-oriented experience of care that will help them thrive.

Founded in 2019, Brightline is the leading comprehensive behavioral health platform for families, backed by $215M in funding from leading investors, including Oak HC/FT and Threshold Ventures. As we grow quickly across the country, we’re looking for exceptional team members who, like us, are eager to transform behavioral health in this country and change lives.

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Senior (5-10 years)
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Hard Skills
Soft Skills
  • Cross-functional communication and collaboration with stakeholders and leaders
  • Adept at presenting to executives and preparing business insights for board meetings
  • Desirable traits: Experience in digital health or healthcare, in high-growth startup environment

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