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Crisis Helpline Responder (Indonesia)

77% Flex
Full Remote
Mid-level (2-5 years)

  • Remote from:Indonesia

Crisis Helpline Responder (Indonesia)

77% Flex
Remote:Full Remote
Experience:Mid-level (2-5 years)
Work from:Indonesia

Offer summary

Qualifications: Proven experience as a helpline counselor or responder, Completed training in Crisis intervention or Suicide prevention.

Key responsabilities:

  • Respond to crisis calls including suicide bereavement, self-harm, and suicidal ideation
  • Provide evidence-based crisis counseling and de-escalation techniques
  • Assess callers' needs for safety and refer them to appropriate services
  • Maintain detailed call reports following data protection regulations
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51 - 200 Employees

Job description

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Your missions

We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.

About Intellect

Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered

Role & Responsibilities

  • Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
  • Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques
  • Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services.
  • Maintaining accurate and detailed call reports on key issues and referrals actioned
  • Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR)
  • Supporting in the development of appropriate crisis management plans to support callers in crisis
  • Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed
  • Ensuring smooth and diligent handover process to next shift personnel
  • Dedicating entire shift to intellect tasks and responsibilities only
  • Conducting risk assessments, including lethality assessment for suicide cases
  • 1 - 3 years of experience in helplines, either in a paid or voluntary capacity
  • Can effectively communicate in their native language
  • Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and
  • Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases

Plus Points if you:

    • have a background in mental health or emergency services
    • Completed training in Crisis Intervention or Suicide Prevention
    • can effectively communicate in more than 1 language
    • maintain professional indemnity insurance

Required profile

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Level of experience :
Mid-level (2-5 years)

Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
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Hard Skills
Soft Skills
  • Ability to stay calm in high-stress situations
  • Effective communication skills and emotional resilience

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