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Customer Support Operator

77% Flex
Full Remote
Full time

  • Remote from:United Kingdom

Customer Support Operator

77% Flex
Remote:Full Remote
Contract:Full time
Work from:United Kingdom
Mitie logo
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Professional ServicesLarge

10001 Employees

Job description

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Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Hourly rate - £10.99

48 hours per week

Shift pattern - 4 on, 4 off

Job Overview

In your new role as a Helpdesk Operative you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employees to each request. You will produce reports as required and support departmental colleagues, ensuring that they are well informed.

What we are looking for

In order to be successful in this role you should have experience within a similar role. You will have good working knowledge of Microsoft packages and PC's, with excellent written and verbal communication. You will also have a positive can-do attitude with the ability to work well under pressure to ensure deadlines and targets are met.

Required profile

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Remote location allowed
To apply to this offer, be sure you can work from :
United Kingdom
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