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72% Flex
Full Remote
Full time
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72% Flex
Remote: Full Remote
Contract: Full time
Work from: United Kingdom

Offer summary

Qualifications: Experience in FM operations and project delivery, Knowledge of compliance with legislation, health and safety.

Key responsabilities:

  • Manage work orders from initiation to completion within SLA
  • Liaise with subcontractors, raise supply chain orders, maintain budget control
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Professional ServicesLarge

10001 Employees

Job description

Logo JobgetherYour missions

Programmer - Home Office and MOJ

The role will be based in our Mitie Office T2, Birmingham, B37 7ES

Monday to Friday Full Time Hours

Salary £28,000

Job Purpose

To support in the delivery of the additional (billable) work within the CCS Framework contracts for the Home Office (HO) and ministry of Justice (MOJ) which covers over 200 manned and unmanned TFM sites across the UK and Europe. This involves liaising with subcontractors/ operations to obtain quotes. Calculate and submit quotations within the contract agreed SLA and coordinate works through to completion.

Supporting the Operational and Commercial teams in delivery of Additional Works to ensure contractual commitments are met to maximise revenue and profit margin on the HO and MOJ Contract. This will involve co-ordination, planning and control of delivery of small out of scope works requests, obtaining and preparing and submitting quotations via the approved preferred supply chain and direct labour delivery functions. The role will minimise PMS deductions by ensuring SLA's are met and the progress of additional work is tracked, updated and progressed to completion through the IFM CAFM systems.


  • Daily management and progress of Work Orders through their life cycle to a stage of completion, in a timely manner to meet contract SLA.
  • Responsible for the processing of all additional, recommended and out of scope works requiring authorisation via the Client in a timely manner as per contractual timeframe.
  • Detailed planning and co-ordination of Work Orders with supply chain, internal operations and commercial teams.
  • Support of incidental works and other new works programmes.
  • Ensure that information of progression of Work Orders held on CAFM systems are recorded accurately and in a timely manner.
  • Ensure consistent full summary of audit trail of scope of works, quoted costs, POs and completion details including paperwork are logged in CAFM system.
  • Liaising with Operations in the raising of supply chain orders, and the administration of sub-contractors, including reviewing schedule of rates, with supply chain partners to meet service needs and contractual timeframes.
  • Working closely with the Contract teams to ensure reactive, and new works are priced in accordance within the contract.
  • Escalate, chase and resolve queries regarding Additional Works effectively within the specified time limit as per the process.
  • Assist Management in preparation of internal and external reporting of additional new works process and monitoring supply chain performance, with preparation for attendance of meetings.
  • Assist in the valuation and submission of contract Early Warning Notices and Compensation Events, maximising both revenue and profit margin.
  • Overseeing the delivery of work items by internal operations and supply chain ensuring adequate resources are available to meet established, programmed and additional new works services.
  • Ad-hoc duties as requested by Commercial Management and Operational leads.
  • Liaison with Client representatives, customers, supply chain and internal departments.
  • Development of positive working relationships with outsourced service supply chain.
  • Management of budgets to ensure works are processed and completed to contractual timeframe and priced with value for money in mind.
  • Ability to use and understand schedule of rates, and cost models for correct internal labour trades.

Knowledge Skills & Experience

  • Experience of FM operations and Project delivery, across the entire Total Facilities Management spectrum.
  • Confident and direct approach when dealing with multiple stakeholders including customers.
  • High quality interpersonal skills, with excellent written and spoken communication skills
  • Self-disciplined and able to work on own initiative with the ability to make relevant decisions at an appropriate level without referral to line manager
  • Flexible and adaptable approach to work with good problem solving skills
  • Attention to detail, a focus on standards, methodical & organised approach to managing and prioritising workload to meet deadlines.
  • Computer literacy, competent with the Microsoft Office suite and working knowledge of Maximo.
  • Understanding of Work In Progress (WIP), assisting to keep WIP for the contract at a minimum at all times.
  • Broad outline Technical understanding of Facilities Management and assets.
  • Fraud and Commercial Protocol awareness.
  • Understanding of requirements for compliance with relevant legislation, Health & Safety, Quality Assurance & Environment.
  • Previous experience in a similar role
  • Be able to work unsupervised in a fast paced and changeable environment
  • Action orientated and results focussed
  • Be honest & reliable, trustworthy & respectful
  • Maintain excellent time-keeping and attendance
  • Demonstrable experience of budget management and cost control of high volume of small value works
  • Broad outline understanding and experience of project management dealing with sub-contractors and supply chain within a complex multi faceted operation
  • Proven analytical and problem solving skills
  • Experience of using the NEC3 form or any other form of IFM/small works contract.
  • You will be expected to work to your own initiative, whilst also working well as an integral team member capable of working under pressure with minimum supervision.
  • Being highly motivated, being able to motivate others and ability to rise to challenges.
  • Capable of remaining calm under pressure, commands respect, has the confidence of their colleagues and can communicate effectively at all levels.
  • Confident in making decisions and follow up their decisions with actions to achieve objectives.
  • Provide balance of commercial considerations with the needs of colleagues and clients.
  • Uses consultation and negotiation to reach agreement.
  • Critically examine numerical, financial and written data.
  • Able to track delivery against specifications and budgets.
  • Versatile to deal with changeable work load.
  • Provide a professional image at all times.
  • Strong numerate and analytical skills.

Understand commercial process (tendering and obtaining quotes against specifications)

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Hard Skills
Soft Skills
  • Strong interpersonal skills and communication
  • Ability to work independently, make decisions, and adapt to changes

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