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Corporate Receptionist

77% Flex
Full Remote
Part-time

  • Remote from:United Kingdom

Corporate Receptionist

77% Flex
Remote:Full Remote
Contract:Part time
Work from:United Kingdom

Offer summary

Qualifications: Previous experience in exceptional customer service delivery, Proven experience in visitor management and booking systems is preferable, Strong communication skills with attention to detail.

Key responsabilities:

  • Ensuring excellent guest welcoming and service delivery
  • Managing meeting room requests and ensuring high standard support to the business
  • Handling guest complaints and providing resolutions promptly
Mitie logo
Match working
Mitie
Professional ServicesLarge

http://www.mitie.com

10001 Employees

Job description

Logo Jobgether

Your missions

Ref: 30265

Location: Derby

Salary: £9578.89


Type of Employment: Part time

Hours: 17.5

Shift: This is a fixed term contract for 9 months. Mon – Fri 14:30 – 18:00


Job objectives and responsibilities

To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

Service excellence:

  • Responsible for understanding, following and driving company standards (i.e. Standard operating procedures)
  • Responsible for challenging when service excellence delivery falls below SLA / SOP / KPI
  • Informed knowledge of the contractual KPIs & SLAs
  • Responsible for team training on company standards (i.e. Standard Operating Procedure (SOP))
  • Responsible for leading operational delivery by example
  • Consult with line manager on making recommendations to improve SOP

Engagement, culture & communication:

  • Responsible for acting and behaving in line with One Code
  • Responsible for attending / participating in monthly team meetings, briefings & internal communications
  • Informed knowledge of all company engagement and communications initiatives
  • Responsible for sharing all communications in a timely and effective manner
  • Responsible for ensuring that the team live and work within company values and behaviours outlined in One Code
  • Responsible for submitting weekly updates to line manager as required

Client relationships:

  • Accountable for positive client perception
  • Informed knowledge of key stakeholders on the account
  • Informed knowledge of the client values and objectives
  • Informed knowledge of contribution towards client retention
  • Consults with line manager on the delivery of the client values and objectives

Finance & Commercial Awareness:

  • Responsible for completing monthly timesheet or equivalent and following expenses procedures
  • Responsible for caring for any company property provided
  • Informed knowledge of the impact of behaviour on the finances of the contract
  • Informed knowledge of company USP

People & productivity:

  • Responsible for following time off work, grievance, whistle blowing & disciplinary procedures
  • Responsible for owning own development, and ensuring all learning is put into practise
  • Responsible for personal performance including delivery of agreed personal objectives
  • Informed knowledge of HR procedures and expectations outlined in employee handbook
  • Responsible for team morale
  • Responsible for following all Mitie policies and procedures
  • Responsible for leading by example

Business development:

  • Informed knowledge of how to raise ideas to grow the contract/expand or enhance service; Informed knowledge of all service offerings;
  • Informed knowledge of Link scheme including how to identify business development opportunities
  • Informed knowledge of all Signature service offerings and other outsourced service lines on site

QHSE and wellbeing:

  • Accountable for reporting any near misses, dangerous occurrences or incidents immediately
  • Responsible for working in a safe manner at all times and in line with any SOP's and QHSE folder
  • Responsible for challenging any behaviours that fall short of expectations and as outlined in the Mitie QHSE policy
  • Informed knowledge of the Mitie Health & Safety values, detailed in the your well-being handbook
  • Responsible for delivering QHSE related tool box talks and safety related communications to their teams
  • Consults with their line manager on any improvements relating to health, safety and environment

Strategy: innovation, change & project management:

  • Informed knowledge of contract innovations and overall contract and business strategy
  • Informed knowledge of upcoming projects and relevant changes to their role

Main duties

  • To ensure all guests receive an excellent welcome and consistently deliver a great service
  • Ensure consistent, high-quality support is supplied to the business
  • To process meeting room requests, for internal & client meetings, also amend as necessary with cancellations or any outstanding information
  • To be responsible for booking car parking spaces for visitors
  • Use computer as an effective communication tool, inputting data as requested into excel and word document
  • Attend training as appropriate/on-line/out of house/self-development
  • To handle any guest complaints and provide a swift solution or escalate as appropriate
  • To ensure you are immaculately dressed in uniform and adhere to Client and Front of House grooming standards
  • To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
  • To ensure telephone and email etiquette is professional and adhered to at all times, including the answering and directing of calls and emails using the appropriate greeting and sign off
  • To set a number of meeting rooms to 5-star standard and to client requirements.
  • To be articulate and pre-empt the needs of clients and visitors
  • To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival and HSE Inductions
  • To communicate effectively with other departments
  • To communicate professionally with residents of the building (inc. building-wide messages) and the client, providing a 5* level of service at all times
  • To be responsible for the upkeep and cleanliness of your allocated area including any filing and next shift preparation
  • To assist with mail collection and delivery from the mail room
  • To support with other office duties such as photocopying and filing
  • To efficiently report any maintenance, IT or Health and Safety concerns to the relevant department
  • To maintain and actively utilise a portfolio of information to assist with client queries for example, transport, car parking, local amenities, restaurants, hotels etc
  • To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
  • To assist in any other reasonable duties as required by your colleagues, Managers or clients

Person Specification

  • Excellent communication skills and exceptional attention to detail
  • Immaculate personal presentation endorsing the Signature five star image
  • Proven experience and understanding of an exceptional Customer Service delivery
  • Previous experience with visitor management and booking systems preferable
  • Excellent time management and organisational skills
  • Pro active, flexible and can-do attitude
  • The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
  • Ability to deal with multiple requests simultaneously
  • Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills
  • Team player
  • Be innovative, identifying improvements and smarter ways of working
  • To be flexible – cover full time hours when required, ie; annual leave/sickness

Required profile

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Hard Skills
Soft Skills
  • Immaculate personal presentation and adherence to company standards
  • Excellent time management and ability to handle multiple requests
  • Flexibility, teamwork, and proactive attitude for problem-solving

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