Salesforce Service Cloud Delivery Manager
72% Flex
Offer summary
Qualifications: 3-5 years of experience as a Salesforce Service Cloud Delivery Lead, Prior experience as a Salesforce Service Cloud developer/admin, 1-2 years of experience as a lead and working with developers daily, Recent experience in an Agile environment.
Key responsabilities:
- Manage client relationships, serve as IT liaison for technology delivery and support Consumer Experience systems
- Lead a team of onshore/offshore developers, set priorities, and give direction
- Devote 40% time creating technical requirements, 40% working on backlog with developers, and 20% on escalations
- Roll out Salesforce Service Cloud to other markets, prepare the team accordingly
Insight Global
Human Resources, Staffing & RecruitingLarge1001 - 5000 Employees
aboutInsight Global
Job description
Required profile
Experience
Level of experience :
Mid-level (2-5 years)Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Strong communication to interact with business and IT stakeholders effectively
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