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Employee Relations Advisor - FTC

77% Flex
Full Remote
Full time
  • Remote from:Europe

Employee Relations Advisor - FTC

77% Flex
Remote: Full Remote
Contract: Full time
Work from: Europe

Offer summary

Qualifications: Employee Relations knowledge and experience, CIPD qualification preferable.

Key responsabilities:

  • Managing complex ER cases effectively from start to finish
  • Delivering quality service with professionalism and empathy
  • Conducting ER policy reviews and driving improvement
  • Collaborating with various HR stakeholders for referrals and support
Mitie logo
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Professional ServicesLarge

10001 Employees

Job description

Logo JobgetherYour missions
Employee Relations Advisor - Fixed Term Contract / Secondment - up to 12 months.

You will be joining a team of talented and professional employee relations specialists. Our purpose is to support our Managers to make Mitie a great place to work. We advise and coach Managers in handling and concluding ER cases, upholding fair and just policies in-line with legislation and best practice whilst balancing risk and commerciality to deliver the best results for our business.

We support continuous development including those who wish to continue or begin their CIPD studies, within the apprenticeship levy framework.

What to expect

  • Responsible for managing a case load of various complex ER issues using your knowledge in ER and employment law
  • Managing multiple complex ER cases using and updating the case management system effectively, from receipt of a case through to its conclusion
  • You will deliver a quality service remotely, by given our customers across the UK and Europe a positive and supporting experience as possible by being professional, approachable and empathetic
  • You will have exposure to a wide variety of contracts across many sectors, in both the public and private sectors
  • You will be part of a wider customer service focussed HR Shared Service, our People Support function
  • You will act as an advocate for the People Support team, Mitie's central HR function
  • You will have the opportunity to collaborate with experts including Legal the management of Early Conciliation and ET claims and Occupational Health teams
  • Conduct ER policy and process reviews and make recommendations for improvement. and driving the implementation of improved services, policies, and procedures.
  • Build relationships with the wider HR team and escalate significant concerns in their business areas.
  • Collaborate with Senior Stakeholders including HR Business Partners, Employee Relations Managers and Head of ER for referral of high risk ER cases.

What we are looking for

  • Employee Relations knowledge and experience is essential.
  • CIPD qualified desirable but not essential.
  • Shared service centre experience preferable.
  • Proficient IT skills including MS Word, MS Excel and MS PowerPoint.
  • An understanding of HR systems would be an advantage.
  • Up to date working knowledge of current employment law.
  • HR advisory experience, with a good working knowledge of theory and best practice.
  • Experience or working in a unionised environment preferable.Strong understanding and respect for confidentiality.


  • Curious thinker - has an inquisitive mind, researches and asks questions.
  • Strong customer service focus, with excellent written and oral communication skills.
  • Well organised, with ability to work to tight deadlines and excellent attention to detail.
  • Ability to work well in a team and to work on own initiative.
  • Coaching & influencing – uses different approaches and influencing techniques supported by logic, facts and key benefits.
  • Demonstrates resilience - maintains effective work behaviour in the face of setbacks or pressure. Remains calm, stable and in control of themselves.
  • Action orientated - demonstrates a readiness to make decisions, take the initiative and originate action.
  • Self-Development. Actively seeks out learning opportunities and feedback on performance.


  • Flexible working
  • Pension Scheme
  • Life Assurance
  • Money-Saving Discounts
  • Employee Assistance Programme
  • Virtual GP
  • Cycle to Work Scheme
  • Employee Shares Scheme
  • Salary Finance options
See more

Required profile

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Soft Skills
  • Curious thinker with strong customer service focus
  • Well organized with attention to detail
  • Ability to work in a team or independently. resilient and action-oriented
  • Development-oriented, seeking learning opportunities

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