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Control Room Operator VA Full time

77% Flex
Full Remote
Full time

  • Remote from:United Kingdom

Control Room Operator VA Full time

77% Flex
Remote:Full Remote
Contract:Full time
Work from:United Kingdom

Offer summary

Qualifications: Interpersonal skills, communication skills, ability to work in a fast-paced environment, Knowledge of Microsoft Office applications, previous experience in customer service.

Key responsabilities:

  • Manage alerts from high-value vehicles, handle incoming and outgoing calls, ensure compliance standards are met
  • Maintain confidentiality and professionalism when dealing with clients, follow incident reporting procedures, stay updated on system information
Mitie logo
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Professional ServicesLarge

10001 Employees

Job description

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Your missions

Control Room Operator

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Where: Mitie | 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK

When: We're looking to get the right person in to the team ASAP

Hours: 42hrs per week, 4 days on 7am - 7pm, 4 days off - all based in office

Salary: £10.50 per hour. Overtime rates available.

What is in it for you?

  • A competitive salary
  • A friendly and supportive team
  • Training, career development & progression
  • Overtime opportunities
  • A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
  • Free on-site parking

Main Duties

  • Managing alerts coming from high value vehicles and communicating them to owners.
  • Managing incoming and outgoing telephone calls to clients.
  • Utilise software to ensure the required compliance standards are met.
  • Work as part of a team liaising with different clients nationally.
  • Maintaining a high degree of confidentiality and professionalism when handling clients.
  • Follow correct procedures for incident reporting and real time monitoring of vehicles.
  • Work as part of a team, communicating effectively with team members, others in the business and clients.
  • To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
  • To undertake additional duties in line with management requests as required.
  • Comply with ISO 27001 standards and procedures.
  • Meeting individually set KPIs.
  • Stay current with system information, changes, and updates.
  • Work on a number of systems unique to the contract (full training will be provided).

What we are looking for

  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
  • Excellent communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to manage workload to meet team deadlines.
  • A willingness to learn and develop and show high level of commitment and professionalism.
  • Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.

Desired experience

  • Experience in working in a professional office environment, communicating with clients.
  • Able to work with autonomy to ensure KPI's can be met.
  • Customer service experience including phone calls.


  • Applicants must have a 5-year checkable history.
  • You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Required profile

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Hard Skills
Soft Skills
  • Ability to work independently and as part of a team, willingness to learn and develop, show commitment and professionalism,

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