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Security Control Room Controller/Deputy Supervisor

72% Flex
Full Remote
Full time
23 - 83 K yearly
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Security Control Room Controller/Deputy Supervisor

72% Flex
Remote: Full Remote
Contract: Full time
Salary: 23 - 83K yearly
Work from: United Kingdom

Offer summary

Qualifications: Valid SIA and CCTV License, Knowledge of Access Control systems and C-Cure is advantageous.

Key responsabilities:

  • Provide oversight of Control Room operations and deputise when necessary
  • Monitor security systems, conduct audits, coordinate incident responses
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Professional ServicesLarge

10001 Employees

Job description

Logo JobgetherYour missions

Job Title:

Security Control Room Controller/Deputy Supervisor

Based At:

Willis Towers Watson, London HQ

Hours of Work:

12 Hour shifts – 56 hours per week

Shift Pattern

7,3 7,4 days and nights

Pay Rate:

Controller £12:43 Deputy Supervisor £ 14.02 when covering for Supervisor (imminent pay rise pending)

Reporting To:

Site Supervisor

Our values and behaviours

Delivering the exceptional, every day

  • Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
  • Our promise to our people: a place to work where you can thrive and be your best every day.
  • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
  • Our culture – our core values and how we behave:

o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.

o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.

o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.

o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.

o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Job objectives and responsibilities

The SCR Controller is responsible for having daily oversight of the Control Room, ensuring day to day operational delivery in support of the Control Room Supervisor and Site Management. This position will also deputise for the SCR Supervisor when they are absent from the shift. The relevant rate for each position will be paid accordingly

Duties include, but not limited to:

General Security:

  • Familiar and knowledgeable of the site Job Descriptions of control, Front of House and Tower Officers.
  • Assisting with the programming of access control cards and the checking of the appropriate authorisation(s).
  • Ensure compliance with data protection/ GDPR requirements.
  • Review when requested, CCTV footage and prepare for evidential purposes.
  • Ensure all visitors to the Security Control room are logged.
  • Ensure that all doors that are remotely unlocked are logged in the DOB accordingly.
  • Act as point of contact for the Security Department out of hours and weekends whilst on shift
  • Ensure that lost property is recorded and dealt with as necessary.
  • Build relationships with surrounding security and police teams for the benefit of the site
  • Report all potentially suspicious packages, vehicles and characters and escalate as necessary
  • Carry a radio at all times whilst on duty.


  • Ensure accurate and timely completion of all necessary shift paperwork for submission as necessary.
  • Set professional standards of conduct and challenge any inappropriate behaviour.
  • Ensure all team members are wearing the correct uniform and well presented.
  • Ensure all patrols are completed and recorded.
  • Proactively monitor the WTW building and surround, reporting any unusual activity.
  • Ensure all operatives are in compliance with SIA requirements and have license on their person.

Systems & Equipment:

  • Utilise available technology to ensure that the building remains secure.
  • To report any faults of equipment encountered whilst on shift
  • Telephones are to be answered in a professional, polite and timely manner
  • Monitor and update all keys issued/returned.
  • Monitor the St Helens WhatsApp Group and escalate as required to the management.

Audits & Checks:

  • Ensure weekly camera audits are completed on all cameras, summarise and action any findings.
  • Ensure weekday audit's of the lift phones are completed as required.
  • Undertake an audit of the red fire phones as requested.
  • Undertake an audit of the first aid boxes as requested.
  • Undertake an audit of the clear desk policy as requested.
  • Carry out Fire Extinguisher Audits and document as requested.
  • Carry out Box Inventory Audits as required and document.
  • Complete audit's of the external doors and intercoms and document.

Main duties

  • Respond to incidents and situations according to site SOPs and best practice.
  • Ensure CCTV surveillance and hostile reconnaissance mitigation patrols are carried out and recorded.
  • Actively monitor fire systems, carry out systems testing, isolations and fault reporting as required.
  • Be able to operate, communicate clearly and consisely over the site PA system when required.
  • Oversee access and egress of personnel, respond and report breaches of security.
  • Work as ‘one team' with all staff and service partner colleagues.
  • Ensure all locations are open / closed as per requirements.
  • Manage all security officers on a day to day basis, including operational and welfare issues. Escalating as necessary.
  • Support the delivery of staff rostering to ensure smooth running of service delivery.
  • Contribute to ways of improving service delivery to our clients and customers by not accepting the ‘norm'.
  • Provide the primary first aid response for any injury or illness on site.
  • Carry out any “Reasonable Request” made by Managers or WTW Management.

Person Specification

  • A valid SIA and CCTV License
  • Knowledge of C-Cure would be an advantage
  • Excellent IT skills and experience of Access Control and alarm monitoring systems
  • Security Control Room experience
  • Experience of stepping-up to Supervisor
  • Excellent written and verbal communication skills.
  • Leadership skills
  • Organise and manage workloads
  • Flexibility and adaptability to change(s)
  • Set standards
  • Enforce Mitie Diversity & Inclusion strategy

Health and Safety responsibilities

  • Follow Mitie and WTW company policies and procedures at all times;
  • Ensure that all Health & Safety requirements are strictly adhered to
  • Ensure that all accidents, incidents or ‘near misses' are investigated and reported accordingly.
  • Use all work equipment and personal PPE properly and in accordance with requirements.
  • Report any issues or training needs to Line management.

Information Security

  • Ensure compliance with Mitie and WTW information security procedures in all activities;
  • Proactively identify and report security risks to your manager;
  • Report actual and suspected security incidents;

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Hard Skills
Soft Skills
  • Excellent communication, leadership, and organizational skills
  • Show flexibility, adaptability, and commitment to diversity and inclusion

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