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Deputy Head

77% Flex
Full Remote

  • Remote from:United Kingdom

Deputy Head

77% Flex
Remote:Full Remote
Work from:United Kingdom
New Appointments Group logo
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New Appointments Group
Human Resources, Staffing & RecruitingTPE

11 - 50 Employees

Job description

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This is a key role and the primary responsibility for the Deputy Head, Accommodation Services focusing on the needs of the Student residents throughout the academic year, whilst supporting colleagues during the summer with driving revenue streams for summer guests. The post holder will need to ensure the smooth and efficient operation of all Accommodation. This will include ensuring that all accommodation, including marketing strategies and all key communications are reviewed and updated for all existing and new business development, aligned to the directorate and university strategies. It is important that the post holder can work particularly in well partnership with other areas especially with Conference Services, Marketing, Catering, Housekeeping, Estates, Student Experience and many other areas.

The successful candidate will be the lead in managing and ensuring the best use and outcomes of all the departments' software and hardware. The aim is to provide a fully integrated and customer led accommodation service across the university's accommodation stock, including managing the accommodation services teams and leading on driving business in the accommodation and supporting colleagues in Conferencing Services to utilise the accommodation stock as well during summer months. There is also a need to develop key relationships with other colleagues outside of the university.

Working with the Head of AS you will review and produce annual sales and marketing plans, accommodation usage data and reports and to develop sales, issues and other reporting processes on revenue generation, profit and all other types of business associated with AS.

Raise the profile of the departments and through attending networking events, exhibitions, open days/evenings (covering for the Head of AS and work with local competitors and partners on local business and student needs.

Through the Accommodation Services Teams, you will manage the student journey, ensuring excellent experience from initial accommodation inquiry through to allocation, arrival, the students stay, and then their departure. Working in conjunction with other with other Departments to achieve this.

Email Lucy at if you would like further information.

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