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Technical Support Engineer

77% Flex
Full Remote
Mid-level (2-5 years)

  • Remote from:Cayman Islands, United States

Technical Support Engineer

77% Flex
Remote:Full Remote
Experience:Mid-level (2-5 years)
Insight Global logo
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Insight Global
Human Resources, Staffing & RecruitingLarge

https://www.insightglobal.com

1001 - 5000 Employees

Job description

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JOB DESCRIPTION

Insight Global is looking for a Technical Support Engineer. This Candidate will be level two support. They will Research end-users problem to determine root cause and a best resolution for the problem. The candidate will be providing support for one of the clients key payment software's both to level one support personnel and customers whose issues cannot be resolved by the first level of support. This person will monitor batch processing of payments and handle issues that arise within that. They will participate in releases to ensure that all goes smooth and uneventful. This will be an on-call rotation working 2nd shift hours to monitor releases and batch processing. They will own responsibility of reports design, reliability and maintenance problems or bugs to software engineering. Creates defect records on all reported issues with supporting files and examples for development to create code fixes. This is a fully remote opportunity working Eastern Time hours with one of the largest technology and payment processing companies in the financial services industry.

MINIMUM REQUIREMENTS

  • 1-3 Years of experience in payments software/applications with an understanding of one of the following: banking bill pay, business bill pay, P2P payments, credit/debit card payments, ACH, and/or RPPS
  • Experience writing and executing SQL queries
Experience in a tier 1 or tier 2 technical support role

DESIRED SKILLS

  • Technically Familiarity with Linux, AWS and MySQL
  • Able to diagnose, troubleshoot and repair equipment, systems, software or hardware
Basic knowledge of SQL, remoting and operating systems

Required profile

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Remote location allowed
To apply to this offer, be sure you can work from :
Cayman Islands
United States
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Experience
Level of experience :
Mid-level (2-5 years)
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.

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