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Service Desk Analyst

72% Flex
Full Remote
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Service Desk Analyst

72% Flex
Remote: Full Remote
Work from: United Kingdom

Offer summary

Qualifications: Technical skills in IT, Strong communication skills.

Key responsabilities:

  • Provide technical support to customers
  • Serve as a connection between customers and internal IT teams
Cornwall Council logo
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Cornwall Council
Government AdministrationLarge

5001 - 10000 Employees

Job description

Logo JobgetherYour missions

Attention anyone looking for a job in technology with Cornwall's best employer! We're looking for a skilled Service Desk Analyst to join our team.

As a Service Desk Analyst, you'll be responsible for providing top-notch technical support to our customers, ensuring their IT issues are resolved efficiently and effectively. You'll be a crucial point of contact between our customers and our internal IT teams, working diligently to troubleshoot, diagnose, and resolve issues as quickly as possible.

With your strong communication skills and technical knowledge, you'll be able to provide exceptional customer service while maintaining a calm and professional demeanour. If you're passionate about technology, enjoy solving complex problems, and thrive in a fast-paced environment, then we want you on our team as a Service Desk Analyst!

Please view the role profile here, your application will need to demonstrate how you meet the required criteria. Please ensure you answer all of the pre-screening questions in full, within the application form. Guidance on how to complete your application can be found here – The application process

Please be advised that for this role we are accepting uploaded supporting statements and/or CVs to support your online application.

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.

This is a 12 month fixed term contract.

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Hard Skills
Soft Skills
  • Exceptional customer service
  • Ability to remain calm under pressure

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