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Product Manager, Shore Excursions - Remote - US

72% Flex
Full Remote
Full time
Mid-level (2-5 years)
64 - 86 K yearly
  • Remote from:United States
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Product Manager, Shore Excursions - Remote - US

72% Flex
Remote: Full Remote
Contract: Full time
Salary: 64 - 86K yearly
Experience: Mid-level (2-5 years)
Work from: United States

Offer summary

Qualifications: Bachelor's Degree in hospitality, tourism, business administration, Minimum 3 years’ experience in product development with focus on tourism or cruise line industry.

Key responsabilities:

  • Proofing and directing tour content messaging for online marketing
  • Engaging with stakeholders to resolve operational issues and guest incidents
  • Selecting, evaluating, and managing vendor partnerships ensuring competitive rates and quality deliverables
  • Reviewing vessel reports and guest feedback for corrective actions and stocking legal requirements
Holland America Line logo
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Holland America Line
Leisure, Travel & TurismLarge

http://www.hollandamerica.com/

10001 Employees

Job description

Logo JobgetherYour missions

Princess Cruises, Holland America Line, Seabourn and P&O Cruises Australia, united as Holland America Group, offering world-renown vacations at sea to travelers around the globe, are building a dynamic, unified organization to serve its highly experienced teams in both our corporate offices and on board our ships.

We’re looking for an amazing Product Manager to fill this role. You’ll be responsible for owning and developing destination-based guest programs for Holland America Line & Seabourn, including shore excursions and overland journeys, from strategic planning to launch and delivery, while meeting performance and cost criteria within a specified budget and timeframe. You'll develop, implement, and evolve a diverse shore excursion program guided by our brand framework across a broad spectrum of ports with a primary focus on value, delivery, and guest satisfaction. To do this, you'll conduct quality control, risk management, margin analysis, industry/market research, and performance measurement to determine product demand, viability, and profitability of product offerings.

Here’s a summary of what Holland America Group is looking for in its Product Manager, Shore Excursions role. Is this you?

Responsibilities

  • Use online bidding database to proof content of and direct marketing in messaging of tour descriptions to ensure online content is accurately marketed to guests. Adhere to a series of non-financial deadlines and year-round product openings. In addition to managing tour product, this role will determine overland products offered including pre & post cruise tours based on corporate deployment plans . Some of the specific tasks applicable to this function are:
    • Sourcing of tour operators and new programs and keeping informed of competition initiatives and advantages
    • Research, creation, and development
    • Cost negotiations, comparisons, and bidding
    • Content management, updates, accuracy
    • Analyze historical tour data, booking trends/product performance across brands and individual ships
    • Recommend and review retail pricing for all tour products to ensure profitability and demand
  • Maintain and actively monitor lines of communication with the On Board Revenue department, Tour Operators, and seagoing Shore Excursion teams in order to troubleshoot and problem-solve operational issues, including but not limited to: guest incidents, guest service issues, program revision (political issues, strikes, change in flights), guests visa issues, port changes or cancelations. Serve as the escalation point for product and services issues - delegate and follow through to resolution. Some of the specific tasks include:
    • Monitoring waitlists (find creative solutions to accommodate demand)
    • Tour adaption driven by port limitations
    • Last minute port changes, cancelations
    • Operational challenges
    • Guest issues
    • Incidents on tour and reporting
    • Keeping informed of any major events that may impact delivery of the published program
  • Select, evaluate, and manage vendor partnerships. Use these relationships, along with data analytics, to solve problems and achieve business goals. Negotiate competitive rates with vendors and adhere to company developed procurement standards. Some of the specific tasks include:
    • Reviews vendor selection based on costing and service delivery
    • Participate in bidding
  • Analyze vessel voyage reports, online guest reviews, tour escort reports, guest communication, and guest comment ratings. Follow up with tour operators when corrective action is required and track results. Review and investigate root cause of high priority problem issues; implement processes to reduce the risk of similar issues in the future. Ensure all contracted services have proper legal back-up and insurance requirements are met. Some of the specific tasks include:
    • Spot check tour edits in MXP for errors
    • Review tour details, durations, and descriptions
    • Proactively monitor insurance compliance amongst Operators and take appropriate action.
  • Use expert knowledge to guide the Itinerary Planning & Development Dept. in their itinerary development process to maximize revenue opportunities in port and across itineraries. Share product summaries and port information to Marketing and Public Relations for promotion purposes. Some of the specific tasks include:
    • All tours have an assigned appropriate image
    • Review unpublished/published itineraries and provide feedback
    • Communicate business requirements and expectations to develop strategic direction for both the shoreside and onboard teams. Guide and delegate responsibilities to Specialists in overall process of product development and provide mentoring. Some of the specific tasks applicable to this function are: • Coach onboard teams with (product/issues/incidents/reporting) • Mentor Tour Operators on framework requirements, brand initiatives, new set up

Please note that this position can be 100% fully remote, US only

Requirements

  • Bachelor's Degree in hospitality, tourism, business administration
  • Minimum 3 years’ experience in product development with an emphasis on tourism preferred and/or cruise line experience.
  • Worldwide destination and port knowledge required.
  • Shipboard/Hospitability Industry experience preferred.
  • Experience with forecasting, analyzing data, and financial information.
  • Must be proficient in Microsoft Word, Excel, and PowerPoint. MXP/database experience preferred.
  • Ability to multi-task, prioritize and problem solve in a deadline-oriented atmosphere.
  • Flexibility in terms of dealing with changing priorities and dealing with multiple projects simultaneously.
  • Analytical and results oriented.
  • Proven negotiating skills.
  • Adept at developing vendor relationships and able to interact effectively with people of different culture and backgrounds

What You Can Expect

  • Cruise and Travel Privileges for You and Your Family
  • Health Benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training & Professional Development
  • Tuition & Professional Certification Reimbursement
  • Rewards & Incentives
  • Base Salary Range: $63,700.00 to $86,000.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html

Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com.

#HAL

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Required profile

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Experience
Level of experience :
Mid-level (2-5 years)
Industry :
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Hard Skills
Soft Skills
  • Ability to multitask, prioritize, and problem-solve in a deadline-driven environment
  • Flexibility in handling changing priorities proficiently
  • Strong analytical and negotiating skills
  • Effective in developing vendor relationships across different cultures

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