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Regional Account Manager - North England

72% Flex
Full Remote
Full time
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Regional Account Manager - North England

72% Flex
Remote: Full Remote
Contract: Full time
Work from: United Kingdom

Offer summary

Qualifications: Degree in Facilities Management or related field, Continuous professional development in Facilities Management.

Key responsabilities:

  • Lead, manage, and ensure efficient operation of FM services
  • Support Contract Managers and Regional Director in meeting client expectations, managing risks, and ensuring compliance
  • Administer contracts, supervise staff recruitment and training, coordinate with internal departments and specialists
  • Conduct regular team and contractual meetings, produce reports and maintain stakeholder relationships
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Professional ServicesLarge

10001 Employees

Job description

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Job Overview

To take overall lead, management and control of the FM service delivery across a PFI portfolio of contracts in the north North of England in a professional way to ensure that the contract/s operate efficiently, profitably and effectively, to achieve and maintain full contractual and statutory compliance.

  • Provide support and guidance to the Contract Managers in the management and delivery of contractual obligations and client expectations for the identified contract/s
  • Support the Regional Director - North in the management and delivery of all contractual obligations , ensuring the client/s expectations are met, and support any other activities associated with the contract and portfolio as required and / or instructed

Main duties

  • To ensure the contracts operate efficiently and effectively.
  • To ensure profitable accountability across the portfolio
  • To ensure statutory compliance is met , reported and actioned as required
  • To ensure responsibility for identifying and managing risks within the contract/s and escalating as appropriate
  • Ensure controls are in place to monitor the management and delivery of the services provided by Mitie and its subcontractors.
  • To regularly review such controls with the Contracts Managers and ensure appropriate action is taken, e.g. statutory compliance, H&S inspections and food safety, sub-contractor management
  • To ensure appropriate contract/s administration and record keeping is maintained and to spot check records with the Contracts Managers during site visits
  • Ensure effective programming of planned preventative maintenance and lifecycle works in liaison with the Technical Manager/s and the PFI contractual lifecycle submissions calendar/s
  • Ensure contractual obligations are met and observed in line with the Commercial Obligations Trackers
  • Responsible for the appropriate selection, recruitment, management, training and retention of staff in line with Mities HR, RTW policy and procedures and DBS requirements
  • To be intrinsic in ensuring staff development , training , guidance and internal progression (PDPs / Annual Reviews) is managed across the portfolio
  • Liaise with the Head of Education on procurement, variations and contract changes within the allocated contract/s to maximise value for money.
  • Ensuring compliance of all H&S legislation and issues relating to the contract/s, and compliance with all internal & external audit processes.
  • Ensuring interface with the client/s on H&S issues (completion of joint plans), policies and procedures.
  • To liaise and work closely with Mitie support functions and specialists in co-coordinating and assisting in their input into the contract/s.(Commercial / Lifecycle / Soft Services / Business Support / HR /Technical)
  • Communicating Mitie policies and procedures to site teams to ensure implementation and adherence to them.
  • To play an active role in the Mitie operations team in developing and supporting improvements in line with the company's values and standards.
  • Conducting and attending regular team meetings to agreed frequencies and attend all necessary contractual meetings required by the individual contracts / SPVs / Local Authorities
  • Ensuring the production of monthly reports, reviewing management accounts & contract expenditure, producing all necessary documentation to ensure contractual compliance including utilities, lifecycle and benchmarking data for contract/s.
  • To provide regular and effective feedback to the Head of Education on the performance management of the contract/s for all aspects of service delivery, staff management and legal compliance.
  • Must undertake an enhanced disclosure through the PVG and meet the requirements of Mities DBS policy.

Person Specification

  • Preferred applicants should be educated to degree level or hold a higher education qualification aligned to Facilities Management along with a demonstrable record of continuous personal development within the industry.
  • Proven experience of PFI Facilities Management, to include experience of education contracts and excellent all round knowledge in a highly contractually complex environment.
  • Proven experience of establishing stakeholder relationships and achieving sustained operational successes.
  • A detailed operational understanding of Utilities, Lifecycle and Benchmarking management
  • Sound relationship management and interpersonal skills.
  • Communication, influencing and negotiating skills.
  • The ability to work on own initiative and to drive improvement and change as necessary.
  • Problem solving and decision making.
  • Coaching & People management, able to lead from the front and drive motivation within the teams
  • PC literate with Excel and Word skills.
  • Able to manage time effectively to ensure all contracts are supported, time away from home will be required to ensure operational obligations can be met across the region/s
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Hard Skills
Soft Skills
  • Strong communication, negotiation, and problem-solving skills
  • Effective time management and ability to drive improvement
  • Relationship management and interpersonal abilities
  • People and team management, leadership, and motivation skills

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