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Technical Service Coordinator

72% Flex
Full Remote
Full time
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Technical Service Coordinator

72% Flex
Remote: Full Remote
Contract: Full time
Work from: United Kingdom

Offer summary

Qualifications: Experience in a similar role, Good knowledge of Microsoft software and PC's.

Key responsabilities:

  • Manage incoming requests to helpdesk
  • Answer calls, raise tasks, log information, and assign employees accordingly
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Mitie
Professional ServicesLarge

http://www.mitie.com

10001 Employees

Job description

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Job Overview

In your new role as a Helpdesk Operative you will manage requests coming through to the helpdesk, ensuring that these are all dealt with within target times. You will answer calls within an agreed number of rings, raise tasks and log information onto the database, as well as assign relevant employees to each request. You will produce reports as required and support departmental colleagues, ensuring that they are well informed.


What we are looking for

In order to be successful in this role you should have experience within a similar role. You will have good working knowledge of Microsoft packages and PC's, with excellent written and verbal communication. You will also have a positive can-do attitude with the ability to work well under pressure to ensure deadlines and targets are met.

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Required profile

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Soft Skills
  • Excellent verbal and written communication skills
  • Positive attitude and ability to work under pressure to meet deadlines

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