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Director of Revenue Cycle Operations

72% Flex
Full Remote
Full time
Senior (5-10 years)
  • Remote from:United States

Director of Revenue Cycle Operations

72% Flex
Remote: Full Remote
Contract: Full time
Experience: Senior (5-10 years)
Work from: United States

Offer summary

Qualifications: Bachelor’s degree in related field, 10 years of management experience, 7-10 years experience in client billing and financial management with law firms, CPA or other advanced degree preferred.

Key responsabilities:

  • Lead and oversee all firmwide client billing and revenue services
  • Develop and implement changes to enhance revenue cycle operations
Husch Blackwell logo
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Husch Blackwell
Legal ServicesXLarge

http://www.huschblackwell.com

1001 - 5000 Employees

Job description

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Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations. We have an immediate opening for a Director of Revenue Cycle Operations. This position may be filled virtually or in any of our HB locations.

The Director of Revenue Cycle Operations will have leadership responsibility for all aspects of Firmwide client billing and revenue services, including providing guidance and oversight to multiple related departments, currently organized into Billing, Collections and Accounts Receivable. This role is actively involved in the process of identifying, recommending, developing, and implementing changes that benefit the Firm’s bottom line by improving the effectiveness and efficiency of client billing and revenue receipt. Essential job functions include:

  • Lead the Firm’s client billing capabilities across all offices, collaborating and interfacing with the Firm’s Partners and Billing Attorneys, Chief Operating Officer, Chief Financial Officer, Managing Directors, and other members of finance, technology and operations management; provide proactive advice and guidance to Firm leadership on revenue generation matters, potential issues and risks, and other key data and analysis.
  • Direct and enable enhancements to the Firm’s revenue cycle related teams and operations; ensure cohesion, consistency, and alignment of the Firm’s resources; and drive related organizational, process, technology, and infrastructure change.
  • Cultivate seamless and highly effective working relationships, interoperability, and lines of communication across the organization.
  • Manage, mentor, and develop staff; and foster a highly responsive, team-oriented, client service-focused approach with the utmost commitment to professional excellence.
  • Design, implement, and maintain controls and methodologies to ensure accurate and value-added narratives and prompt processing of time entry and client invoices and accumulation of statistics used for financial analysis and performance evaluations; oversee billing work-in-process (unbilled time and disbursements), the attorney pre-bill review process, and associated technology/software, cost loads, and e-billing.
  • Develop a deep understanding of the Firm’s industry structure, practices, clients, and business and evaluate and drive corresponding functional enhancements, operational efficiencies, innovation, and continuous improvement across the Firm.
  • In conjunction with the Firm’s technology department and financial systems teams, support the installation of software system upgrades; strategize and determine which additional software would be beneficial to deploy; and interface with attorneys to determine appropriate reports to be generated to meet their informational requirements.
  • Oversee project design, implementation, and maintenance of electronic billing processes, bill templates, task-based billing and reporting.
  • Develop and implement changes that improve the customer experience of Firm CRM’s as it relates to revenue cycle related activities and benefit the Firm’s revenue and net income.

PHYSICAL REQUIREMENTS

  • The physical activity of this position:
    • Reaching. Extending hand(s) and arm(s) in any direction.
    • Pushing. Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
    • Pulling. Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.
    • Fingering. Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
    • Grasping. Applying pressure to an object with the fingers and palm.
    • Feeling. Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
    • Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
    • Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
    • Repetitive Motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
  • The physical requirements of this position:
    • Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
  • The visual acuity requirements including color, depth perception, and field vision:
    • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
  • The conditions the worker will be subject to in this position:
    • The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

CORE REQUIREMENTS

  • Ability to deliver superior service to all internal and external customers and communicate effectively.
  • Ability to interact in a professional and courteous manner with clients and employees at all times; professional appearance required.
  • Ability to successfully perform position requirements with excellent organizational, time-management and prioritization skills required.
  • Ability to work collaboratively within a team; ability and willingness to adapt to changing business demands.
  • Ability to produce work efficiently and accurately; ability to produce quality final work product.
  • Ability to exercise good judgment at all times by making sound and practical decisions; ability to assume responsibility for decisions and act decisively under deadlines.
  • High level of professional integrity required; ability to maintain confidentiality and build trust.
  • Ability to lead and motivate the work of others; when applicable, ability to successfully manage direct report(s), including performance evaluation, goal setting, employee development and problem-solving.

POSITION-SPECIFIC REQUIREMENTS

  • Bachelor’s degree with major coursework in related field required; CPA, MBA and/or other advanced degrees preferred; Industry certifications preferred.
  • 10 years’ progressive expertise in related area required; 10 years' management experience required.
  • A minimum of 7-10 years of client billing and relevant financial management experience with major law firms or other highly sophisticated professional services firms.
  • Demonstrated record driving and leading client billing functions in a centralized, cohesive environment, with strong change management and transformative leadership abilities.
  • A strong background in financial technology, applications, systems, and solutions in the professional services industry; experience using e-billing, and other software for client billing strongly preferred.
  • Proven success managing, mentoring, and developing high-performance teams; cultivating a unified, “one team” mentality and approach, strong lines of communication and collaboration; and the highest levels of operational excellence.
  • Substantial experience leading company-wide initiatives within a multi-office setting, preferably in a professional services firm environment required.
  • Ability to demonstrate impeccable integrity in personal and fiduciary matters.
  • Experience working with senior leadership to make recommendations or build consensus.
  • Strategic planning, budget planning and implementation, project management, database management, and/or report writing experience preferred.
  • Demonstrated advanced knowledge of Microsoft Word and Excel; knowledge of all MS Office products strongly preferred.
  • Ability to become proficient in the Firm’s Document Management System.
  • Ability to effectively lead and strengthen a team to deliver high performance and ensure initiatives are effectively and efficiently delivered.
  • Excellent communication skills, both written and spoken and ability to establish credibility, build trust, and develop positive working relationships with team members, firm leadership, lawyers, and other professionals.
  • Demonstrated ability to maintain a high degree of confidentiality, discretion, and composure in stressful situations.
  • Proven success in creating clarity and consistency in a fast-paced, service-oriented environment.
  • Ability to organize and prioritize multiple projects in a dynamic and complex environment, meeting deadlines and successfully managing the daily workload.
  • Exceptional judgment, flexibility, and professionalism.
  • Demonstrated ability to serve as a change agent and effectively drive new initiatives in partnership with other firm departments
  • Ability to work after hours, as needed.
  • Ability to travel to other offices and events, as needed.

We offer competitive compensation and a comprehensive benefit package including medical, dental, vision, 401K, and much more.

Please include a cover letter and resume when applying.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.

#LI-remote
#LI-KP1

Experience
Required
  • 10 year(s): Management experiece
  • Progressive expertise in related area
  • Demonstrated record driving and leading client billing functions in a centralized, cohesive environment, with strong change management and transformative leadership abilities.
  • 7 - 10 years: Client billing and relevant financial management experience with major law firms or other highly sophisticated professional services firms.
Education
Required
  • Bachelors or better in Accounting or related field
Preferred
  • Masters or better
Licenses & Certifications
Preferred
  • CPA-Cert Public Accnt
See more

Required profile

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Experience
Level of experience :
Senior (5-10 years)
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
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Hard Skills
Soft Skills
  • Excellent communication, organizational, and time-management skills required
  • Ability to lead teams, make critical decisions, and uphold professional integrity

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