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Quality Assurance Officer

72% Flex
Full Remote
Full time
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Quality Assurance Officer

72% Flex
Remote: Full Remote
Contract: Full time
Work from: United Kingdom

Offer summary

Qualifications: Empathy, drive, enthusiasm, flexibility, commitment, qualitative methods, analytical skills, IT, presentation, and evidence-based reporting skills..

Key responsabilities:

  • Lead and develop customer experience for service improvement, ensure quality assurance in all commissioning and operational processes, conduct thematic reviews, provide recommendations for service enhancement, monitor compliance against regulations, and support assurance frameworks.
Lincolnshire County Council logo
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Lincolnshire County Council
Management ConsultingXLarge

5001 - 10000 Employees

Job description

Logo JobgetherYour missions

An excellent opportunity has arisen for you to join Lincolnshire County Council as a Quality Assurance Officer within the Quality Assurance Team, part of the Public Health Division within Adult Care and Community Wellbeing directorate.

About the Role

The work we do contributes to the continuous improvement of the organisation by:

  • Leading on and developing the use of customer experience to shape and influence services.
  • Ensuring quality assurance is embedded throughout the stages of the commissioning cycle and operational processes.
  • Responding to trends and themes by conducting thematic reviews.
  • Provide findings, conclusions and recommendations to support service improvement.
  • Support monitoring and evidence for assurance frameworks
  • Measure compliance against regulations, legislation, guidance and best practice.

Once appointed to this position you would be aligned to primarily work across the Public Health Division, although this may be interchangeable with other service areas or service demands.

About the Team

Our team provides vital support to Adult Care & Community Wellbeing as a service, we are a well-established team, highly regarded and valued by internal and external customers and over a number of years our work has been widely recognised across the sector.

With this post included there will be eight staff; five officers at Grade 9 and three at Grade 6, the team are very friendly and supportive. All staff have monthly supervision and regular support from the manager and we have dedicated business support for our service area.

The team uses bookable desks at Lancaster House on the Lincoln LCC campus but can work from home or flexibly and at other satellite offices across the county.

About You

We are seeking to appoint someone with the right skills and experience who has; empathy, drive, enthusiasm, flexibility and commitment.

You will need to be a resilient, confident and capable person who is comfortable working autonomously, establish and build excellent working relationships internally, across other agencies, regulated services and communities in Lincolnshire.

As well as excellent people skills you will need a sound understanding of;

  • Qualitative methods and approaches.
  • Good analytical skills.
  • IT, presentation and evidence based reporting skills.

You will need all of these attributes to reliably inform decision making and influence service development and improvement.

About Out Offer

Along with a competitive salary we are offering;

  • A Contributory pension
  • Comprehensive benefits package including excellent discount schemes and cycle to work
  • Flexible working policies
  • Career progression opportunities
  • A generous annual leave entitlement plus the option to buy more

Further details can be found in our rewards and benefits brochure

If you would like an open and informal discussion regards this role, then please contact Rebecca Dale at

PLEASE NOTE: It is imperative that your covering letter/personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Applications Close on 17 April 2023 and interviews will be held W/C 24 April 2023

A Smarter Working Employer

We have embraced new ways of working and hybrid working between home and work will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements including regularity of home and office working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Please be advised that this position may be subject to a criminal record check.

All candidates are advised to read the attached job information pack prior to making an application.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

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Hard Skills
Soft Skills
  • Resilience, confidence, autonomy in work, building relationships with internal/external stakeholders, community empathy, and solid decision-making skills.

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