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Tier II Support Technician |

72% Flex
Full Remote
Full time
Senior (5-10 years)
0 - 1 K yearly
  • Remote from:United States
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Tier II Support Technician |

72% Flex
Remote: Full Remote
Contract: Full time
Salary: 0 - 1K yearly
Experience: Senior (5-10 years)
Work from: United States

Offer summary

Qualifications: Minimum 5 years of IT support experience with AD, Networking, and Quest, Familiarity with ITIL framework, Proficient in documentation writing and adherence, Experience in using Zendesk or similar ticketing system.

Key responsabilities:

  • Supporting and troubleshooting local IT teams on-site
  • Handling troubleshooting tickets resulted from migrations
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Job description

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Tier II Support Technician
100% remote | 18-20month Contract | $27/hr.

This project is migrating IP networking and active directory infrastructure at 19 healthcare sites across the southeast, including hospitals, clinics, free standing emergency departments, and associated data centers. We expect working hours to be normal business hours for the most part, however some of these facilities will have to be migrated over long weekends, some will be done during the week at night so working hours can vary.

The Technical Support team will be supporting the local IT teams onsite at the facilities. If they receive a ticket as a result of our migrations, they will pass it through directly to us and we will handle the troubleshooting.

Needed skillset:
  • 5+ years of IT support experience, supporting and troubleshooting AD, Networking (routers/switches) and Quest
  • Must be familiar and comfortable with ITIL framework
  • Documentation is an important part of this role - must be able to write and follow
  • Professional presentation and communication style
  • Experience using a tickeeting system - preferrably Zendesk
  • Would be nice if you have experience supporting and working migration projects in a healthcare environment
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Required profile

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Level of experience :
Senior (5-10 years)
Spoken language(s)
Check out the description to know which languages are mandatory.
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Hard Skills
Soft Skills
  • Professional communication and presentation skills
  • Adaptability to varying working hours and environments

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