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Application Support Engineer

72% Flex
Full Remote
Full time
Mid-level (2-5 years)
  • Remote from:United States
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Application Support Engineer

72% Flex
Remote: Full Remote
Contract: Full time
Experience: Mid-level (2-5 years)
Work from: United States

Offer summary

Qualifications: 3 years C#/VB.NET development, SQL experience, customer service background, familiarity with .NET Framework, Visual Studio, TFS, and SQL database management.

Key responsabilities:

  • Resolve technical issues for customers, prioritize deliverables efficiently, improve product knowledge, maintain professional relationships
Vaco logo
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Vaco
10001 Employees

Job description

Logo JobgetherYour missions

Our client is a privately-owned software development company specializing in local and federal government solutions; we are currently helping them connect with bright individuals interested in joining their Support Team.


By joining this team, you will not be just another name on the roster - you will be an investment in our client's future. As a Systems Engineer, you will collaborate with both customers and internal business units to bring our clients configure and deploy our client's product lines successfully. You will work with customers to gather requirements and understand the business workflow and technical requirements.


Candidates must have outstanding communication and problem-solving skills, while maintaining excellent customer service. The schedule for this position is Monday through Friday with occasional travel to client sites.

The schedule for this position is Monday through Friday. Our client offers a competitive benefits package which covers Medical, Dental, Vision, Disability and Life Insurance, as well as 401k retirement matching and unlimited paid time off.

Responsibilities:

  • Provide resolutions to complex problems with in-depth technical support for customers, documenting thoroughly and communicating clearly with the customer and team
  • Balance competing priorities and deliverables efficiently and effectively
  • Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources
  • Maintain positive, professional relationships with both customers and teammates
  • Ability to learn independently and through training
  • Other duties may be assigned as necessary

Qualifications:

  • 3 or more years experience of C#/VB.NET development with a good knowledge of .NET Framework
  • Experience with Visual Studio and TFS
  • 3 or more years experience writing SQL queries, stored procedures and functions
  • Basic understanding of SQL database management
  • 1-2 years experience in customer service and/or technical support
  • Excellent verbal and written communication skills with the ability to work effectively with customers on technical and business issues
  • Knowledge of systems hardware, software and network environments
  • Programming experience with Windows Presentation Foundation (WPF) is a plus
  • Web programming experience in MVC/ASP.NET/Javascript is a plus
  • IIS knowledge is a plus
  • Bachelor's degree or equivalent experience (required)
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Required profile

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Experience
Level of experience :
Mid-level (2-5 years)
Spoken language(s)
Check out the description to know which languages are mandatory.
Soft Skills
  • Excellent communication, problem-solving skills required, willingness to learn independently

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