Match working

Key Account Manager

77% Flex
Full Remote
Mid-level (2-5 years)
55 - 70 K yearly

  • Remote from:United States

Key Account Manager

77% Flex
Remote:Full Remote
Salary:55 - 70K yearly
Experience:Mid-level (2-5 years)
Work from:United States

Offer summary

Qualifications: Minimum of 2-5 years experience in sales or customer success, ideally in SaaS business, Strong communication skills, attention to detail, tenacity, flexibility, and tech-savviness.

Key responsabilities:

  • Drive software adoption and expansion, manage onboarding, support sales team and identify issues/growth areas
  • Work cross-functionally with different teams, achieve quarterly goals, educate clients, and upsell premium tiers
SparkPlug logo
Match working
Computer Software / SaaSScaleup

11 - 50 Employees

Job description

Logo Jobgether

Your missions

  • Ground-floor customer success role at venture-backed startup (TenOneTen Ventures, Jason Calacanis)
  • The position is entirely remote, forever, with twice-annual all-expenses-paid team retreats
  • Significant equity package, huge upside as we revolutionize a $20 trillion (yes, with a t) global industry
  • Salary range from $55k - $70k, unlimited PTO, competitive health benefits, wellness incentives
  • Epic team of A+ players, executing and having a ton of fun doing it. We’d love to have you join us!
About Us

SparkPlug is realigning the economics of the retail and restaurant industries to make every employee an owner. In CPG and service industry verticals like beauty, outdoor gear, and full-service restaurants, customers rely on the product recommendation of point-of-purchase experts up to 92% of the time (be it a beauty consultant, bartender, or a member of the Geek Squad). SparkPlug allows brands to directly reward these key influencers for every sale they generate with cash via gamified commissions, contests, and goals. We drive more revenue for brands, improve employee performance for retailers, and empower frontline workers across the world with fair compensation and economic equality, all based on the sales revenue they generate each day.

We’re a San Francisco, CA-based company hiring for a ground-floor customer success team member to help us enter the hyper-growth phase. We’re backed by top VCs and angels like TenOneTen Ventures, the inventors of Google AdSense, Jason Calacanis, and the CEO of Foursquare, and we’re working to revolutionize the future of the nearly 20 trillion-dollar global brick and mortar retail market. We solve problems for some of the most interesting consumer product verticals around, and we need product-obsessed rockstars who can help us continuously improve SparkPlug!

About You
  • You are a highly motivated, customer-facing professional ready to own a crucial SaaS vertical
  • You have the dedication and entrepreneurial spirit to help grow a rocketship startup to unicorn status
  • You are a personable team player with outstanding verbal and written communication skills
  • You can adapt quickly as sales strategies, platform features, and customer priorities change
  • You can give and receive feedback and productively collaborate with team members
  • You can work remotely and manage your own time effectively
  • You believe in our mission to help brick and mortar employees and businesses thrive
About the Position
  • Driving expansion and adoption of our software and services
  • Managing the onboarding process for each new customer
  • Assisting the sales team in driving and managing referrals
  • Reviewing the customer journey, identifying how it’s supported, taking a consultative approach in helping clients to overcome issues and achieve goals
  • Providing critical insights to the product team as a means to improve our developing platform
  • Maintaining customer health and introducing new, valuable features as they become relevant on the customer journey
  • Educating champions and their teams on the value of our product, and helping uncover use cases before they become emergencies
  • Working cross-functionally with product, sales, and support team members to foster a strong sense of community and information sharing
  • Achieve and exceed quarterly onboarding goals
  • Upselling existing accounts to more premium tiers
  • Minimum of 2-5 years of professional experience in prospecting, sales, or customer success preferably in a SaaS business
  • Excellent written and oral communication skills and equally excellent attention to detail
  • Tenacity and the willingness to pursue hard goals despite obstacles
  • Flexibility and creativity to circumvent obstacles as they emerge
  • Tech-savvy and proficient in standard communication, collaboration, and task management tools
  • Understanding of the fundamentals of sales strategy, relationship building, and pipeline processes
Nice to Have
  • Experience using the Hubspot Sales and/or Marketing suites
  • Experience selling software to retail or restaurant customer bases
  • Experience working as a frontline employee in retail, restaurant, or service industry roles
  • Experience working in early-stage, high growth company environments

Required profile

Match working

Level of experience :
Mid-level (2-5 years)

Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
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Hard Skills
Soft Skills
  • Entrepreneurial spirit, collaborative mindset, adaptability to change and ability to manage time effectively

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