Software Engineer - Maintenance & Support Services (Support Engineer)

82% Flex
Full Remote
Full time
Mid-level (2-5 years)
Remote from:Anywhere

Software Engineer - Maintenance & Support Services (Support Engineer)

82% Flex
Remote: Full Remote
Contract: Full time
Experience: Mid-level (2-5 years)
Work from: Anywhere...

Offer summary


Up to 2 years’ experience in Control Systems Engineering or related field, on-call support exposure preferred, understanding of mining or agribusiness industries beneficial..

Key responsabilities:

  • Address support requests via phone and email as Tier 1 support, log support details, reproduce and resolve defects, undertake regression testing, track support items progress.
Eka Software Solutions logo

Eka Software Solutions
501 - 1000 Employees

Job description

Logo Jobgether

Your missions

Eka Software Solutions is the N0. 1 Commodity Management Platform in the world. Eka is the global leader in providing digital commodity management solutions driven by Cloud, Blockchain, Machine Learning and Analytics. The company’s best-of-breed solutions serve the entire trading value chain across agriculture, energy, metals and mining and manufacturing markets. Eka’s platform-driven solutions are embedded with commodity specific algorithms that empower businesses to stay on top of volatile markets by letting them scale at will, go live faster, and achieve better value for their investments. Eka has offices across the Americas, Asia, Australia, and EMEA serving 100+ customers globally across multiple commodity segments. Read more about Eka at

Title: Software Engineer - Maintenance & Support Services (Support Engineer)

The Support Engineer will be responsible for front-line support of implemented systems and products across the mining and grain industries. He/she shall utilize established support systems to ensure maximum possible uptime for clients. This shall be achieved by meeting expected response times for support requests and meeting or exceeding established criteria for rectification of defects raised through support.


· Answer support phone requests on 24/7 rotating roster, acting as Tier 1 phone support.

· Address email support requests as Tier 1 support, during business hours.

· Respond to support requests within expected timeframes, as stipulated under existing support agreements.

· Log all details of support requests received.

· Analyse, reproduce and record details for defects raised through support channels.

· Resolve support defects or test rectification of defects received from the Engineering team.

· Track support items through completion.

· Record and categorize support requests.

· Undertake regression testing of product releases.

· Prepare and deliver releases to production environments, include development of release artefacts.

· Prepare reporting information for support items.

Education and Experience:

· Up to 2 years’ experience in a Control Systems Engineering role (or equivalent) would be well regarded otherwise relevant work placements or internships while studying.

· Some experience in an on-call Support role would be well regarded.

· Some exposure to the mining or agribusiness industries would be well regarded. On-the-job training is provided for the Support Engineer role.


· Experience in and understanding of IEC 61131 programming standards

· Knowledge of XML standards and tools.

· Knowledge of Microsoft SQL database and basic scripting skills.

· Knowledge of Delphi and .NET application trouble-shooting.

· Experience in machine control.

· A sound working knowledge of control system architectures, PLC system design and programming techniques

· Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including site operators, engineers, electricians, and subject matter experts.

· Compliance with client Drug and Alcohol policies and other HSE/WHS requirements

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Required profile


Level of experience:Mid-level (2-5 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

Soft Skills

  • Proficient in IEC 61131 programming standards, XML tools, Microsoft SQL, Delphi, and .NET trouble-shooting, machine control, strong communication skills, compliance with client policies.

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