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IT Support Rep PRN WFH

78% Flex
Remote First
Full time
  • Remote from:United States
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IT Support Rep PRN WFH

78% Flex
Remote: Remote First
Contract: Full time
Work from: United States

Offer summary

Qualifications: Experience with call center techniques, Competency in call center tracking tools, Prior experience supporting customers in use of application software, Proficiency in using support software tools.

Key responsabilities:

  • Provide technical support, troubleshooting, and repair for end user systems
  • Collect information through constructive customer conversation and access available resources for issue resolution
HCA Healthcare logo
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HCA Healthcare
Health CareLarge

http://www.hcahealthcare.com

10001 Employees

Job description

Logo JobgetherYour missions

This position is incentive eligible.


Introduction

Do you have the career opportunities as a IT Support Representative PRN WFH you want with your current employer? We have an exciting opportunity for you to join Work from Home which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) IT Support Rep PRN WFH where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

The Associate Client Support Analyst provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.

What you will do in the role:


  • Provide technical support to the end user

  • Provide troubleshooting, diagnosis, and repair for end user systems
  • Collect information through constructive customer conversation
  • Access all available support tools and staff to resolve issues

Experience that you will need:


  • Experience with call center techniques
  • Competency in call center tracking tools
  • Prior experience supporting customers in use of application software.
  • Proficiency in using support software tools.
  • Mobile device support experience
  • Apple product support experience
  • Strong understanding of HCA security-related procedures.
  • Understanding of Healthcare technology industry
  • Basic network troubleshooting and support experience
  • General desktop support experience
  • Position required high speed internet 25 MB Download and 6 MB Upload, No WiFi
  • This is a PRN POSITION.

  • We are open 24x7


"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our IT Support Rep PRN WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Hard Skills
Soft Skills
  • Strong understanding of HCA security procedures
  • Good knowledge of the healthcare technology industry

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