1. Perform daily activities of service department.
2. Coordination with cross functional teams and authorized service centers for smooth functioning of the department.
3. Responsible to onboard new vendors and partners.
Liaison with SCs, Harman service team, O2C, supply chain, WH and finance team on material availability, extension, order entry and invoicing, credit release and logistic related issues. Follow up with SCs on payments, account reconciliation, TDS etc. Maintain AR/AP on current status Responsible to perform Warranty claim approval, submission, monitoring and reconciliation Monitor and audit CC team’s performance Coordinate with team for CSAT survey and tracking results Create and maintain customer, vendor master accounts Liaison with Harman teams and SCs to address and monitor customer queries Maintanance and periodic circulation of price list Perform Weekly review call with SCs and service team, MoM preparation and tarcking action points Handle Extended Warranty queries, lead generation/FSC/CRM testing etc. by coordination among team, and partners Suppot SC in their daily operations- renewal of certificates, agreements, branding, web site updates, uniforms etc Liaison with Flyjac IT team on s/w development, report generation etc Monitor and maintain SC audit, reports and closure of pending actions Support SAARC country dealers in their spare order processing Assis cross functional teams- sales, application, marketing if needed Tracking the progress of sales enquiry landing at customer care Liaison with Service manager and team, finance, O2C and supply chain and WH team for material availability, movement, order processing and dispatch and on time delivery Record Customer escalation and monitor for speedy closure and generate reports in CRM Liaison with teams for arranging material/necessary support to address customer escalation Prepare and consolidate the spare requirement reported by internal and external customers, on biweekly basis Responsible to moniotor and coordinate for Reverse material movement and accounting in CRM, SAP systems- Defective/Demo material return Generation and maintenance of monthly finance Reports Support finance team for audit with necessary documents and information
HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)