UX Designer

Ready to further your career in the fast-paced, exciting world of cyber security?

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a UX Designer to be part of making this happen.

About the Role

We are looking for a UX Designer who will work closely with Agile development teams to design features and improvements to the Arctic Wolf product suite. You will work directly with Product Management and Developers to evaluate solution ideas, design prototypes, implement solutions, and validate those solutions with end users.

To be considered for this role, you should be able to provide several examples that demonstrate how you approach design, how you work with others, and what you have learned from each experience. You should come ready to showcase your skills and capabilities related to your problem-solving methods, attention to detail, well-crafted design, and the outcomes of your work.

Responsibilities

• You will work with UX Researchers to facilitate collaborative research workshops with stakeholders across the organization; prioritizing the results into actionable roadmaps that will generate measurable outcomes

• You will work with Product leads, UX Researchers, and Developers to identify opportunities and deliver strategic design experiences that exceed customer expectations

• You will design user journeys, user flows, wireframes, mockups, for new or improved features for product development teams

• You will design interfaces with a strong understanding of technical constraints, business objectives, and customer expectations in mind

• You must communicate and present to key stakeholders on product development teams throughout the lifecycle of new or improved features; maintaining a culture of transparency and collaborative feedback

• You will create and perform usability tests to validate designs and suggest iterative improvements to Arctic Wolf products

• You will contribute to Arctic Wolf Design Guidelines, Design Principles and Design System

We value a culture of sharing, so every team has the opportunity to share their work with the entire department during our monthly R&D Demos. Once a year we hold a department-wide Hackathon, teaming up across all R&D teams, over four days, to collaborate and build cool ideas outside the normal project scope. With innovation as the focus, some of these ideas will become features in our products.

Basic Qualifications

• Visual design expertise demonstrated through high-fidelity mockups, wireframes, user flows, interaction models, prototypes, or other applicable work

• Fluency in best practices for information architecture, interaction design, user-centered design processes, and user experience principles

• Proficiency using modern design and prototyping tools (Figma, Miro, etc.) to solve complex problems and communicate in visually stunning detail

• Highly collaborative and able to facilitate design workshops and/or support the workshops through note-taking, synthesis and communication strategies.

• Some experience working in an Agile development environment

Preferred Qualifications

• Excellent communication and presentation skills with an ability to present to and influence other designers, PMs, and senior executive management

• Demonstrated attention to detail and ability to comprehend complex, technical product requirements

• Strong ability to create complex, interactive design concepts clearly and persuasively across different audiences and varying levels of the organization

• Demonstrated experience leading design projects in a collaborative multi-disciplinary team including designers, product managers, and software developers

• Ambitious desire for innovation, balanced with business needs, and customer expectations

• Demonstrated experience defining and refining design patterns, standards, methods, and/or processes

• Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment

• Demonstrated experience with basic usability testing, familiar and/or experienced with several other primary research methods

• Demonstrated experience relying on analytics and data to help shape product decisions and empower tracking the effectiveness of change

• Demonstrated experience measuring the impact of your work against key business and customer experience goals

• Experience or working knowledge of current web technologies and trends: HTML, JavaScript, CSS, Responsive Design, web accessibility, etc.

• Previous security experience is preferred but not required. We provide all the cybersecurity training you need during onboarding and on-the-job training

Interview Process

The interview process is approximately as follows:

• Phone pre-screening: A recruiter contacts you to briefly discuss your work history and provide an overview of Arctic Wolf. Approximately 30 minutes.

• Technical assessment: Several team members will conduct an interview to learn more about your experiences and skills. Be prepared to present and discuss past projects and your career goals. Approximately 1 hour.

• Team interview: Several team members will conduct an interview to learn more about you and provide more information about your potential role and the team. Approximately 1 hour.

About Arctic Wolf

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages, including:

· Equity for all employees

· Flexible time off, paid volunteer days and paid parental leave

· RRSP and 401k match

· Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected]

Security Requirements

· Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

· Background checks are required for this position.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.