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Customer Success Intern (Remote)

77% Flex
Remote First

  • Remote from:Portugal

Customer Success Intern (Remote)

77% Flex
Extra Holidays-Extra Parental Leave
Remote:Remote First
Contract:Internships
Work from:Portugal
Token Metrics logo
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Token Metrics
Fintech: Finance + TechnologyStartup

https://tokenmetrics.com

11 - 50 Employees

Job description

Logo JobgetherYour missions
Token Metrics is seeking a Cryptocurrency Customer Support Specialist that excels in meeting cryptocurrency customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflict from customer complaints to ensure customer satisfaction.

To be successful as a Customer Support Representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.
Responsibilities
    • Maintaining a positive, empathetic and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.
    • Assist with other matters relevant to the role, as provided by Token Metrics

About Token Metrics

Token Metrics helps crypto investors build profitable portfolios using artificial intelligence based crypto indices, rankings, and price predictions.

Token Metrics has a diverse set of customers, from retail investors and traders to crypto fund managers, in more than 50 countries.

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Remote location allowed
To apply to this offer, be sure you can work from :
Portugal
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Experience
Spoken language(s)
Check out the description to know which languages are mandatory.

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