Meet Gorgias, the customer service platform that's designed for ecommerce merchants, and built to provide amazing experience to shoppers. Our product empowers merchants to manage all their customer service at one place support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.
Everything we do is for our customers, and we're currently serving over 10,000+ e-commerce merchants, including : Steve Madden (linked case study), Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times. We raised a total of including x this year our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, share growth we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We're still growing fast and looking for new teammates who want to grow with us.
Join our team for the opportunity to:
👩🏼💻Work with smart, passionate people every day
💪 Get extreme ownership over your work and results
🧠 Be treated like the expert you are
You will apply your knowledge in accounting to perform account reconciliations, own month-end, quarter-end, and year-end closes, accounts payable, and analysis on financial information. You will also lead the management of the day-to-day administrative functions of the accounting team.
You will have the opportunities to work closely with the executive, finance, and legal teams, to ensure all bookkeeping, tax, regulatory and legal requirements are met.
Build our global accounting and tax processes and drive ongoing improvements, focusing on compliance, efficiency, and automation
Clear accountability and ownership over our Netsuite General Ledger system and accuracy of monthly, quarterly and annual financial inputs/outputs - including some elements of reporting and variance analysis to plans and prior year
Strong financial and accounting background, including an understanding of profit and loss, balance sheet and cash flow management, and general finance and budgeting, including knowledge of IFRS and GAAP
Run our financial audits and maintain close relationships with our audit partners to ensure a smooth process
Conduct ad-hoc analyses, prepare financial statements and conduct reconciliations to drive strategic decision-making
Establish and implement company-wide accounting policies
Assist in documenting internal processes/controls as well as developing improvements as appropriate
A combination of experience working in public accounting and at high-growth, international SaaS companies
Strong experience in SaaS accounting, Auditing, SaaS metrics/reporting & SaaS revenue recognition
8+ years of relevant experience. SaaS finance, and accounting preferred
Have built Accounting teams through the implementation of systems, processes, internal controls, and policies
Excellent verbal and written skills to succinctly convey information to executive leadership
Ability to mentor and lead strong teams
A degree in accounting from a four-year college and a CPA
Proficiency in Microsoft Office and G Suite; Advanced Excel skills required
Expert with Netsuite, AP, AR aging, revenue recognition, and bank reconciliations
Audit experience not required but highly desired
🏖️ 4-week vacation (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (12 weeks)
💻 Latest MacBook Pro / PC
🍽️ Personal credit card to buy lunches
🏥 Health insurance with up to 100% of premiums paid for employees - Blue Shield & Kaiser(CA only) explore our plans
👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
💆🏻♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to $2,000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope)
💰 The Salary Range depends on Location and Experience. For New York, the range would be 112K to 164K + Equity.
🥰 Every quarter, we organize an online company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)
This role will be Hybrid, reporting into our New York City Office
🚀 We're among the fastest-growing startups in the eCommerce ecosystem
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 Join a company where automation and good & clean data are core beliefs shared by all
🎥 Here is an interview with one of our team member's experiences from our most recent company retreat to Cancun!
Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
We went from 0 to 10,000+ merchants using our platform since 2016
We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
What our customers are saying: apps.shopify.com/helpdesk#reviews
Other positions: gorgias.com/about-us/jobs
Discover the Gorgias Platform: HERE
Learn about our Compensation Policy: HERE
Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.