About the job
No matter which apps you use, there's a good chance that you've seen Testlio's work in action. We test apps for top brands like the NBA, Paramount+, Netflix, Microsoft, SAP, and Amazon, as well as the most popular social networks and innovative growth companies. Our testing management platform, a global network of expert testers, and client services power mobile app and software testing at any scale, in any location, in any language, and on any device. Billions of people have a better digital experience thanks to Testlio.
Our people are the key to Testlio's success. We strive to deliver a seamless and delightful people experience to our team members across the entire employee lifecycle. And we aim to deliver efficient, simple, and scalable People processes, policies, and systems to our TestLions. Thus, we are hiring an HR Manager to join our global People & Culture team.
We are looking for an experienced HR Manager who comes with a strong background in HR Operations. The ideal candidate would have worked in General HR and with global teams as part of their remit.
As the HR Manager, your role will be to ensure compliant employment relations practices, facilitate scalable people systems, and drive people programs and company-wide change initiatives. This position requires a highly motivated, passionate HR professional with a client-serving mindset and excellent organizational skills. This role sits as a member of the HR leadership team and is responsible also for leading the Global HR Operations function, ensuring the right people, processes, and technology are in place to support the strategic growth agenda. The role will report to the VP, People & Culture.
Join our team and help us transform the testing industry by delivering efficient and scalable People practices for Testlio's global team!
Why You'll Love this Job
- Human connection: relationships are the lifeblood of Testlio. You'll connect and nurture relationships with every member of our global team.
- Flat organization: at Testlio, you'll work with many leaders at different levels, including the CEO and other executive leadership members.
- Great culture: Testlio's purpose, vision, and values help unlock positive mindsets and behaviors. Our social impact programs like Ignite make a difference in the world.
Why You will Love being a part of Testlio?
- A true sense of belonging: the TestLion Pride is a global community of like-minded people who live Testlio's six values every day. We're deliberate about building our community with virtual events and activities that keep us connected across the globe.
- Growth through learning: knowledge exchange and learning are central to working at Testlio. You'll find that motivated, experienced TestLions with diverse backgrounds can always introduce you to new perspectives. With unlimited Udemy access and custom-made courses, you've got the perfect environment for both personal and professional development.
- Enable human possibilities: your work at Testlio has a larger purpose. As a TestLion you will not only help our customers create well-built digital experiences for their users, but also create opportunities for Testlio's freelance network, and support social impact programs like Ignite.
- Freedom to roam: Testlio is a global company that embraces flexibility. You'll have room to work wherever within your region's main time zones. We also want to make sure you can take time off from work to rest. We honor national holidays in your home nation, and provide a generous number of days off, including personal wellness days.
What would your day will look like?
- Serve as a crucial point of contact and support for Testlio team members and managers.
- Drive strategic, tactical, and operational HR initiatives to create an excellent people experience.
- Deliver generalist support and counsel and guidance in talent management, employee relations, change management.
- Manage the People Operations function, such as onboarding, offboarding, benefit & compensation administration, contracts, time off requests, and performance management.
- Create systems and processes that help scale exceptional global employment, freelancer, consultant, and contractor practices across locations of hire. Ensure operational excellence within the People & Culture function.
- Plan, design, and implement policies and programs around employee relations and planning, contracting approaches, people operations, talent management, performance management and compliance.
- Keep records and documentation up to date and according to compliance and other operational requirements.
- Be a trusted advisor to team members and managers by handling questions related to policies and processes.
- Proactively diagnose and mediate employee relations and performance matters while providing coaching and counsel to managers on a variety of work and performance matters.
- Identify, escalate, and navigate worker relations and communication issues with an empathetic, objective and solution-oriented approach.
- Apply strong analytical skills and attention to detail to understand complex problems and root causes, leveraging quantitative and qualitative data to develop insights, guide decisions, and formulate solutions.
- Lead other HR initiatives and contribute to People and Culture programs and organizational change initiatives as required/appropriate.
What you need to succeed?
Technical Skills
- 5 years of General HR or People Operations experience, preferably at a high-growth tech company
- Passion and experience in the field of People Operations, both on a strategic and tactical level
- Deep knowledge and practical experience in cross-country labor laws, employment, freelancer, and contractor practices, and applications of HR practices
- Experience leading Worker Relations cases and investigations
- Client service mindset and ability to facilitate resolution of complex cases
- HR technology landscape expertise, driving automation and process improvements
- Strong proficiency in data and analytics - can leverage quantitative and qualitative data to enable informed decision making
Human Skills
- Fosters connection by putting people first and building trusting relationships
- Fluency in cross-team collaboration and relationship building
- A collaborative, solution-focused approach and written and spoken communication skills
- Strong desire to use your skills and expertise to have a positive impact on people
- You see pain points as an opportunity to innovate and get better, and proactively identify opportunities to enhance the people experience
- Thrive in a dynamic fast-paced environment
- Comfortable communicating in English, both verbally and written
Diversity and inclusion
Testlio is a female-founded, equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for people of all backgrounds and cultures.
