PMO Manager

Full time

  • United States

  • Full Remote

Match working
Match working
Central Health

Health Care SME

51 - 200

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The Healthcare Delivery PMO Manager (PMO Manager) will work under minimal supervision of the Vice President of Operations and serve as a strategic thinking partner and operational leader within the Healthcare Delivery Division. The PMO Manager is responsible for providing leadership, coordination and management of the PMO processes and functions, as well as managing the day-to-day operational activities of the PMO team and assigned projects. This includes overseeing projects originating from any department within Central Health from initiation to completion; leading efforts to continuously improve the consistency, predictability and efficiency of project delivery; growing the team's ability to anticipate, recognize, and resolve issues; and promoting a culture of high performance and customer satisfaction with internal and external stakeholders. This role will work within established governance procedures to ensure that all projects align with strategic objectives and are driven by the appropriate working owner. The PMO Manager will also serve as a project manager for select initiatives and perform other duties as assigned.

This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.
Essential Duties:

  • Directly supervise HCD Operations PMO staff, including overseeing and participating in team processes, assigning and prioritizing work, setting employee goals, reviewing team performance metrics and completing performance reviews
  • Analyze problems related to project management and develops solution-focused recommendations
  • Develop departmental standard operating procedures, processes, and guidelines pertaining to the PMO
  • Direct PMO staff, providing day-to-day management and oversight of all phases of projects from inception to close, including assigning and prioritizing projects according to PMO resources
  • Ensure that all projects are driven by an appropriate business owner and aligned with a strategic objective
  • Proactively work with direct reports to identify and resolve project issues
  • Directly manage and coordinate projects to include developing project work plans, scope, timeline, and objectives, leading project team activities, managing stakeholder relationships, conducting data analysis, and managing day-to-day operational aspects of a project through to closing.
  • Utilize standardized department tools/software systems to monitor progress toward project milestones and deadlines, reassigning resources when necessary to meet organizational objectives
Identify metrics to analyze and evaluate portfolio and project performance to improve the efficacy of project delivery
  • Participate in strategic or operational planning exercises for the Department, Central Health, or stakeholders.
  • Seek out learning opportunities to improve knowledge, skills, and abilities regarding project management and healthcare delivery
  • Perform other duties as assigned.


Knowledge of:
  • Project management principles
  • Clinical and administrative healthcare operations
  • Short and long-term budgeting and forecasting
  • Quality improvement planning
  • Strategies and challenges around healthcare delivery to individuals who earn less than 200% of the federal poverty level
Skill in:
  • Applying project management skills at a proficient level
  • Developing, defining, and managing project scope, schedule, budget, objectives, key deliverables, and supporting documentation
  • Maintaining a professional level of organization while managing a team of direct reports and assigned project
  • Planning, developing, and improving work processes
  • Conducting analysis, problem resolution, and critical thinking at an advanced level
  • Collaborating with internal stakeholders on development of approaches for implementing new projects
  • Identifying risks to project completion and developing mitigation plans
  • Creating performance metrics appropriate for staff development
  • Performing complex operations in Microsoft Office Suite

Ability to:
  • Ability to work and lead in a rapidly changing and expanding environment while keeping long-term goals in sight
  • Developing, managing, and coaching a high functioning project management team
  • Work with appropriate leadership to develop contract terms and process a contract through to execution
  • Communicate information professionally verbally, non-verbally, in writing, and in effective, clear, and concise terms to executive leadership, PMO staff, project team, provider partners, and stakeholders
  • Collaborate, coordinate effectively, and build positive and productive relationships with fellow employees, PMO staff, the project team, internal/external stakeholders, medical staff, administration, community partner agencies, regulatory agencies, and the public
  • Reconcile differences and resolve conflict in a professional and productive manner
  • Provide excellent customer service to internal and external stakeholders
  • Understand complex data and relatively technical information
  • Think critically using logic and analysis to identify the strengths and weaknesses of different approaches
  • Work within an ambiguous, fast-moving environment while also driving toward clarity and solutions
  • Work under minimal supervision, with a high capacity to multitask
  • Manage multiple complex projects at the same time while meeting deadlines and completing deliverables
  • Demonstrate accountability to take initiative, offer innovative or creative solutions to issues, develop recommendations, and follow appropriate chain of command for decision making

People Management/Department Management/Business Unit Management:

  • Sets a standard for performance excellence while developing and maintaining a culture of collaboration, accountability, and transparency
  • Elevates staff by coaching, inspiring confidence in others, and facilitating employee development to support the advancement of Healthcare Delivery Department and Enterprise goals
  • Actively communicate to share information and set internal/external team expectations.
  • Attempts to resolve issues and/or questions identified by team before escalating to appropriate chain of command
  • Drives a culture of urgency, on-time, on-budget, and in-scope project delivery
  • Monitors and ensures adherence to Healthcare Delivery Operations PMO process standards for all projects within assigned portfolios
  • Identifies training needs and creates necessary training programs to ensure staff is well-trained on PMO best practices and processes
  • Works with PMO team to collect and organize project documentation, policies, procedures, and other resources and use this to develop and maintain an internal knowledge base.

MINIMUM EDUCATION: Bachelor’s degree


  • 3 years of supervisory experience with a Bachelor’s degree OR
  • 1 years of supervisory experience with a Master’s degree
  • 5 years of experience with PMO processes and best practices
  • 3 years of experience in healthcare operations

  • Experience in portfolio management. Experience leading and/or establishing PMO at an organization

Failure to acquire the certification(s) by the below deadline(s) will result in termination of employment immediately after the deadline has passed. Certification/licensure renewal deadlines must be maintained by the individual employee, as applicable.:
  • PMP Certification; will be required to acquire within 1 year from date of hire

PREFERRED CERTIFICATIONS/LICENSURE: Project Management Professional (PMP) or Program Management Professional (PgMP)


Match working

: Bachelor degree

Mid-level (2-5 years)

SantéHealth CareSalud

Match working
Employee DevelopmentEmployee DevelopmentEmployee DevelopmentGestion de projetProject ManagementGestión de proyectosSatisfaction clientCustomer satisfactionSatisfacción clienteClosingClosingClosingService clientCustomer ServiceServicio al clientePlanificationPlanningPlanificaciónRéflexion stratégiqueStrategic thinkingPensamiento estrategicoAmelioration de la qualiteQuality improvementMejora de la calidad