PMO Manager

Full time

United States

Full Remote

Central Health

Health Care SME

51 - 200

Overview:

The Healthcare Delivery PMO Manager (PMO Manager) will work under minimal supervision of the Vice President of Operations and serve as a strategic thinking partner and operational leader within the Healthcare Delivery Division. The PMO Manager is responsible for providing leadership, coordination and management of the PMO processes and functions, as well as managing the day-to-day operational activities of the PMO team and assigned projects. This includes overseeing projects originating from any department within Central Health from initiation to completion; leading efforts to continuously improve the consistency, predictability and efficiency of project delivery; growing the team's ability to anticipate, recognize, and resolve issues; and promoting a culture of high performance and customer satisfaction with internal and external stakeholders. This role will work within established governance procedures to ensure that all projects align with strategic objectives and are driven by the appropriate working owner. The PMO Manager will also serve as a project manager for select initiatives and perform other duties as assigned.

This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs.

Responsibilities:

Essential Duties:

Directly supervise HCD Operations PMO staff, including overseeing and participating in team processes, assigning and prioritizing work, setting employee goals, reviewing team performance metrics and completing performance reviews
Analyze problems related to project management and develops solution-focused recommendations
Develop departmental standard operating procedures, processes, and guidelines pertaining to the PMO
Direct PMO staff, providing day-to-day management and oversight of all phases of projects from inception to close, including assigning and prioritizing projects according to PMO resources
Ensure that all projects are driven by an appropriate business owner and aligned with a strategic objective
Proactively work with direct reports to identify and resolve project issues
Directly manage and coordinate projects to include developing project work plans, scope, timeline, and objectives, leading project team activities, managing stakeholder relationships, conducting data analysis, and managing day-to-day operational aspects of a project through to closing.
Utilize standardized department tools/software systems to monitor progress toward project milestones and deadlines, reassigning resources when necessary to meet organizational objectives

Identify metrics to analyze and evaluate portfolio and project performance to improve the efficacy of project delivery

Participate in strategic or operational planning exercises for the Department, Central Health, or stakeholders.
Seek out learning opportunities to improve knowledge, skills, and abilities regarding project management and healthcare delivery
Perform other duties as assigned.

Knowledge/Skills/Abilities:

Knowledge of:

Project management principles
Clinical and administrative healthcare operations
Short and long-term budgeting and forecasting
Quality improvement planning
Strategies and challenges around healthcare delivery to individuals who earn less than 200% of the federal poverty level

Skill in:

Applying project management skills at a proficient level
Developing, defining, and managing project scope, schedule, budget, objectives, key deliverables, and supporting documentation
Maintaining a professional level of organization while managing a team of direct reports and assigned project
Planning, developing, and improving work processes
Conducting analysis, problem resolution, and critical thinking at an advanced level
Collaborating with internal stakeholders on development of approaches for implementing new projects
Identifying risks to project completion and developing mitigation plans
Creating performance metrics appropriate for staff development
Performing complex operations in Microsoft Office Suite

Ability to:

Ability to work and lead in a rapidly changing and expanding environment while keeping long-term goals in sight
Developing, managing, and coaching a high functioning project management team
Work with appropriate leadership to develop contract terms and process a contract through to execution
Communicate information professionally verbally, non-verbally, in writing, and in effective, clear, and concise terms to executive leadership, PMO staff, project team, provider partners, and stakeholders
Collaborate, coordinate effectively, and build positive and productive relationships with fellow employees, PMO staff, the project team, internal/external stakeholders, medical staff, administration, community partner agencies, regulatory agencies, and the public
Reconcile differences and resolve conflict in a professional and productive manner
Provide excellent customer service to internal and external stakeholders
Understand complex data and relatively technical information
Think critically using logic and analysis to identify the strengths and weaknesses of different approaches
Work within an ambiguous, fast-moving environment while also driving toward clarity and solutions
Work under minimal supervision, with a high capacity to multitask
Manage multiple complex projects at the same time while meeting deadlines and completing deliverables
Demonstrate accountability to take initiative, offer innovative or creative solutions to issues, develop recommendations, and follow appropriate chain of command for decision making

People Management/Department Management/Business Unit Management:

Sets a standard for performance excellence while developing and maintaining a culture of collaboration, accountability, and transparency
Elevates staff by coaching, inspiring confidence in others, and facilitating employee development to support the advancement of Healthcare Delivery Department and Enterprise goals
Actively communicate to share information and set internal/external team expectations.
Attempts to resolve issues and/or questions identified by team before escalating to appropriate chain of command
Drives a culture of urgency, on-time, on-budget, and in-scope project delivery
Monitors and ensures adherence to Healthcare Delivery Operations PMO process standards for all projects within assigned portfolios
Identifies training needs and creates necessary training programs to ensure staff is well-trained on PMO best practices and processes
Works with PMO team to collect and organize project documentation, policies, procedures, and other resources and use this to develop and maintain an internal knowledge base.

Qualifications:

MINIMUM EDUCATION: Bachelor’s degree

PREFERRED EDUCATION: Master’s degree

MINIMUM EXPERIENCE:

3 years of supervisory experience with a Bachelor’s degree OR

1 years of supervisory experience with a Master’s degree
5 years of experience with PMO processes and best practices
3 years of experience in healthcare operations

PREFERRED EXPERIENCE:

Experience in portfolio management. Experience leading and/or establishing PMO at an organization

REQUIRED CERTIFICATIONS/LICENSURE:

Failure to acquire the certification(s) by the below deadline(s) will result in termination of employment immediately after the deadline has passed. Certification/licensure renewal deadlines must be maintained by the individual employee, as applicable.:

PMP Certification; will be required to acquire within 1 year from date of hire

PREFERRED CERTIFICATIONS/LICENSURE: Project Management Professional (PMP) or Program Management Professional (PgMP)

REQUIRED COURSES/COMPLETIONS (e.g., CPR): n/a

: Bachelor degree

Mid-level (2-5 years)

Health Care

English

Employee DevelopmentProject ManagementCustomer satisfactionClosingCustomer ServicePlanningStrategic thinkingQuality improvement