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Site Support Specialist

73% Flex
Remote First
Full time
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Site Support Specialist

73% Flex
Remote: Remote First
Contract: Full time
Work from: Japan

Offer summary

Qualifications: College or University degree in information technology or related field, 2-3 years of experience in IT onsite support or service desk, Proficient in Japanese and English languages, familiar with Wintel and network technologies.

Key responsabilities:

  • Resolve local and remote user incidents, fulfill service requests, provision and maintain end-user computing equipment
  • Support local site IT systems and facilities, escalate incidents to appropriate resources, maintain document repository of technical procedures
  • Track and manage IT assets, support IT server room maintenance, troubleshoot Major Incidents
Pactera EDGE  logo
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Pactera EDGE
Information Technology & ServicesLarge

1001 - 5000 Employees
HQ: Redmond

Job description

Logo JobgetherYour missions

Pactera EDGE is a trusted consulting and technology services partner providing digital, technology and consulting services that enable the modern global enterprise. Leveraging on our four core capabilities – Engineering, Digitalization, Globalization, and Emerging Technologies – we help clients achieve new levels of performance, while adding brand new digital business capabilities to drive relevance, revenue, and growth. With clarity of vision, technological expertise, operational excellence, and a global footprint, Pactera EDGE is the partner of choice for enterprises that want to run smarter – and for those that want to change the race.

Pactera EDGE is a separate company from Pactera who has authorized use of its trademark.

The Role

About The Position

We are looking for a highly capable IT site specialist to provide technical assistance to the end user. In this role, the post holder’s duties will include ensuring optimal use of the hardware and software technologies, enhancing system performance, and securing data.

You can gain extensive experience in providing information technology support in a fast-paced environment. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.


  • Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all local and remote users in accordance with service level targets while demonstrating the highest level of customer service, as per KPI, SLA, Quality and Objective requirements.
  • Provisions and maintains all end-user computing and mobile equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures.
  • Manages or supports local site IT and Office Automation systems, facilities, and applications, and provide regular inspection and report, such as meeting room facilities, office booking system, telephone system, etc.
  • Escalates incidents and requests to the appropriate internal IT team and external vendor resources in accordance with established procedure.
  • Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes.
  • Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures.
  • Be local hands and eyes to support IT server room and infrastructure setup, maintenance, and troubleshooting.
  • Supports Major Incident troubleshooting and work towards quick resolution, and in the case of a Major Incident, business crisis or business continuity, may be requested for overtime by the direct supervisor.

Ideal Profile

  • Must have College or University degree, with a major in information technology, management of information systems or another IT relevancy.
  • 2-3 years of IT onsite support, field service, or service desk experience.
  • Proficient (written and spoken) in Japanese and English languages.
  • Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security, along with Network Standards, Protocols, and Security Policies.
  • Advanced Office skills are preferred.
  • Being positive, being amicable. Being self-driven.
  • ITIL, PMP, MCP or other IT service or technical certification is a plus.

What's on Offer?

  • Gain extensive experience in providing information technology support in a fast-paced environment
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Hard Skills
Soft Skills
  • Positive and amicable attitude
  • Self-driven motivation for success
  • Resilient.
  • Effective written and verbal communication skills.

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