• États-Unis

  • Remote First

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Ipsos North America

Recherche Large

5001 - 10000

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Channel Performance

Job Location

United States

Additional Locations

  • Norwalk, Connecticut
  • San Francisco, California
  • Culver City, California
  • Washington, District of Columbia
  • Seattle, Washington
  • Cincinnati, Ohio
  • Chicago, Illinois
  • New York, New York
  • Troy, Michigan
  • Sunnyvale, California

Tracking Code


Position Type


Who We Are

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And, we’re proud to share we’ve received our Great Place to Work Certification for 2022!

About Channel Performance

The Channel Performance Service Line is home to the largest mystery shopping agency in the world. We complete over one million shops every year in 100+ countries across all industry segments and organization sizes. We also offer Geolocation Surveys, Site Audits & Installations, and foundational research within our portfolio of services. Our purpose is to help our clients improve their business performance across all channels in which they serve their customers – brick and mortar retail, digital e-commerce, and contact centers. We do this by helping them size channel opportunities, measure the delivery of brand promises, and drive compliance and sales conversion across these channels.

What makes this role important at Ipsos?

Ipsos’ Channel Performance Service Line is dedicated to helping our clients size, measure, and drive improved performance across their sales channels - usually physical locations, contact centers, and digital purchases. We help our clients size their distribution channels, we help them measure execution on brand promises or staff training programs, we make sure they drive executional compliance and sales conversion.

Ultimately helping our clients understand the moments where they interact with their customers. We help them identify and correct performance gaps. We provide them with opportunities to drive sales growth!

With more than 500 researchers working with clients across the world in a range of industries, Ipsos Channel Performance is the largest in the world. As a full-service, global agency, we offer customized and syndicated research offerings to provide our clients with commercially meaningful insights.

What You Can Expect To Be Doing

  • Attend internal program kick-off meetings
  • Survey programming (skip patterns, scoring and data check logic)
  • Quiz programming
  • Survey and quiz testing
  • Client locations (sample) management
  • Shop sessions creation
  • Data quality checkers (in excel)
  • Field Status Reports (FSR’s)
  • Collaborate with CS account team on reporting solution design
  • Reporting dashboard creation from a standard library of widgets
  • Work with CS team to troubleshoot and resolve technical/platform-related issues
  • Be the primary source for technical Trello story details for specific program support and technical efforts
  • Tracker programs ongoing technical support
  • Attend workload backlog standup meetings twice a week
  • Contribute to the development of, and participation in, ongoing monitoring processes
  • Maintain strong client relationships and work to develop those relationships through frequent client contact including travel to client sites (when conditions allow), leading meetings/presentations, delivering insightful research solutions
  • Ownership of your business, including management of account profitability and internal/external resources
  • Oversight and/or management of all aspects of the research process from proposal writing and research design, to analysis and interpretation of results by weaving together a store through reporting and presentation of the results
  • Mentor junior team members to provide insightful and reliable results in a timely manner
  • Proactively seek opportunities for promoting and amplifying what Channel Performance can do for current and potential clients

What Success In This Role Looks Like

A successful Director blends strategic knowledge of our clients’ industry and analytical knowledge to contribute to the growth of the Ipsos Channel Performance business. A strong foundation in the design and implementation of successful market research projects is key to success in this role. The heart of the Director position is managing accounts and developing junior researchers into future leaders at Ipsos.

This might be the job for you if you have:

  • 8+ years of supplier-side market research experience (client-side experience also valuable)
  • Work well in a team-based environment
  • Proven experience building and managing successful client relationships
  • Excellent written & verbal communication skills with strong interpersonal and presentation skills. Able to adjust presentation focus “on the fly” based on audience, context and feedback.
  • Superior organizational, multi-tasking, decision-making and problem-solving abilities
  • Ability to manage complex, multi-faceted research programs and to create, manage, and commit to a project plan, schedule and budget
  • Data savvy with a strong attention to detail and accuracy
  • Resourceful, pragmatic, and flexible but always standards-oriented
  • Proficiency with Microsoft Office Suite and other business-related software systems. Data visualization skills in PowerPoint a big plus
  • Bachelor’s Degree or higher

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!

The salary range for this role in New York, NY is $85,000 to $175,000. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What’s In It For You

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit: US -

Commitment to Diversity

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

Job Duration


Match working

Senior (5-10 years)


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