UX Lead

Who are Experian?

We are the world's leading global information services company. During life's big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave.

We have an exciting new opportunity for a UX Lead to play a crucial role in helping consumers to better understand, improve and monitor their credit score and report.

At Experian, our mission is to help consumers get the best financial products and get on top of their debt. We do this by helping our customers to access, understand and improve their credit scores. In this role you will be key to delivering our mission as the person responsible for the user experience and design of our core credit score, report and credit monitoring offerings.

We are looking for someone that is highly skilled at crafting exceptional experiences, with the vision to create the next generation of consumer products for Experian. You will also be responsible for leading and inspiring a team of designers, who will work with you to transform Experian's current products.

As well as leading and inspiring a team to design great experiences, you will help to drive significant transformation for our business. You will work in close collaboration with Heads of Product to define the future experience and identify new opportunities to solve everyday problems that our customers have – through researching, concepting and validation. We have an ambitious roadmap ready for the year ahead.

We have a flexible approach to working and accommodate remote, hybrid or in-office preferences, but you may need to occasionally visit either our London or Nottingham office.

In your role you will,

• Be part of a leadership team responsible for defining the product vision and design strategy.
• Guide and organize discovery, research, and data synthesis to identify critical user insights and develop hypotheses to design effective experiences.
• Perform investigative analysis to uncover the product's wows and woes, relative to market/consumer trends, competitive threats, market opportunities, and consumer experience.
• Generate new ideas or concepts by leading workshops, structured brainstorms, or other collaborative exercises.
• Develop and test new propositions that solve the problem identified and validate that the concept is desirable and addresses the jobs to be done.​
• Deliver high-quality work through wireframe/prototypes as well as leading a small team of designers that are focused on the improvement of customer journeys and flows.
• Create world class experiences and designs which will underpin Experian's core consumer products
• Act as a coach, trainer and mentor within the team and broader product team.​

We believe in constantly learning, so we don't necessarily expect to get fully developed expertise in each of these points listed below. If you can tick some of them off, we'd love to talk to you, and see how we might make the rest of it work with the right support, attitude, behaviours and culture.

• A track record of creating amazing, user centric experiences and designs.
• Leadership skills to build, lead and grow experience design teams.
• Deep understanding of design craft, tools, and the user-centred design process.
• Strong understanding of user research and testing.
• Confidence in communicating, defending, and building consensus around design decisions.
• Experience working with people at all levels, including senior stakeholders.

Why choose us?

Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

To learn more about our culture and what it's really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

Could this be the role for you? Apply now to start your journey with Experian.

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Experian Careers - Creating a better tomorrow together

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